So after the July update all encrypted emails completely crash Outlook. This is almost half my client emails.

Microsoft is aware of the issue but they simply say:

Quote :

"Notice Important After this update is installed, Outlook may crash when you try to open an encrypted email message. If you experience this problem, you should uninstall the update. Microsoft is researching this problem and will post more information in this article when that information becomes available."

But then don't tell you how to uninstall it. It doesn't show up in updates or programs because it's the new "Click-to-Run" stuff:

http://support.microsoft.com/gp/office-2013-click-to-run

Any ideas? I've searched the web and can't figure it out....

Seems like a big issue considering Outlook 2013 just doesn't work anymore with a large portion of their incoming emails.

7/22/2013 5:00:28 PM

I don't use Office 2013, but it doesn't show up in Control Panel\System and Security\Windows Update\View update history?

Worst case you could uninstall Office and reinstall it. Would be a bit of a pain, but I'd assume all you'd have to really reconfigure were your email server settings

7/22/2013 5:21:01 PM

No when you do that it automatically installs the latest version (with the bug). This whole new install process completely gets rid of any sense of updates so you can't uninstall them. Unless I'm completely missing something.

7/22/2013 5:22:23 PM

switch to Thunderbird

problem solved

7/23/2013 7:08:56 AM

^^ turn off automatic updated before uninstalling that update?

7/23/2013 8:18:31 AM

^^Thunderbird really sucks. Office is what the industry uses and it's great for what it's used for. We leverage Onenote, Sharepoint, etc so it's the best option out there. Not to mention 95% of our clients use Office.

^Again I can't figure out how to uninstall the update. I can turn off automatic updates but there's no way to roll back to the latest version. My whole company is using the webmail version until Microsoft fixes this.

7/23/2013 10:52:30 AM

They don't show up for you in Control Panel > Programs > Programs and Features > Installed Updates?

Mine all show up.



[Edited on July 23, 2013 at 11:04 AM. Reason : go to add and remove programs then click "View installed updates" on the left ]

7/23/2013 11:04:11 AM

No there are no Office updates in that location. You're telling me you see Office Update: 15.0.4517.1005 in there? That's the latest July Office 2013 update.

7/23/2013 11:40:28 AM

Can you search for this update number in the Control Panel -> Programs and Features -> Installed updates screen?

2817468

If not, you should call up Microsoft support ASAP to get this resolved.

7/23/2013 11:05:03 PM

^No as I said the new installation process doesn't show any installed updates. I'll either give them a call or wait until they fix it. Just using the webmail version for now.

7/24/2013 11:06:10 AM

turn off auto-update then do a system restore to a point before the update?

7/24/2013 10:57:20 PM

http://www.zdnet.com/microsoft-we-do-not-give-the-nsa-keys-to-bypass-email-encryption-7000018146/

http://support.microsoft.com/kb/2817468

Quote :

"How to uninstall this update Windows 8 Swipe in from the right edge of the screen, and then tap Search. If you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type windows update, tap or click Settings, and then tap or click View installed updates in the search results. In the list of updates, locate and then tap or click update 2817468, and then tap or click Uninstall. Windows 7 Click Start, and then click Run. Type Appwiz.cpl, and then click OK. Click View installed updates. In the list of updates, locate and then click update 2817468, and then click Uninstall. The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all versions of Office. For more information about the Office System TechCenter, go to the following Microsoft website: IT support and resources for Microsoft Office"

http://www.zdnet.com/microsoft-we-do-not-give-the-nsa-keys-to-bypass-email-encryption-7000018146/

http://www.zdnet.com/microsoft-we-do-not-give-the-nsa-keys-to-bypass-email-encryption-7000018146/

http://www.zdnet.com/microsoft-we-do-not-give-the-nsa-keys-to-bypass-email-encryption-7000018146/

[Edited on July 24, 2013 at 11:10 PM. Reason : .]

7/24/2013 11:01:38 PM

Yeah I can't find that update anywhere.

7/24/2013 11:19:34 PM

Yeah, that's what it sounded like, just thought I'd post their official instructions just in case.

Also,
http://www.zdnet.com/microsoft-we-do-not-give-the-nsa-keys-to-bypass-email-encryption-7000018146/

7/24/2013 11:42:13 PM

Yeah you can only uninstall the update if you installed it manually. If it was updated through the click-to-run updates, there's apparently no rollback available.

System restore doesn't affect application state, so it won't help you at all.

You'd need to login to an msdn account, download the office iso, manually install from it and only update it to the pre-july update.

7/25/2013 4:33:41 PM

I'm too lazy. We're using the web app until Microsoft fixes it.

7/25/2013 4:34:51 PM

http://www.zdnet.com/microsoft-we-do-not-give-the-nsa-keys-to-bypass-email-encryption-7000018146/

Yeah, that seems like the best option for the foreseeable future. I'm sure they'll make this a priority and it will be resolved very soon.

http://www.zdnet.com/microsoft-we-do-not-give-the-nsa-keys-to-bypass-email-encryption-7000018146/

7/25/2013 5:01:37 PM