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 Message Boards » » Hard Drive RMA Question Page [1]  
IS250tim
All American
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How many on here have had to RMA a Seagate external hard drive before? I have a thunderbolt hard drive that gave out last week and I did the RMA purchase. I just requested the hard drive to be replaced (nothing was wrong with the Thunderbolt part), but Seagate sent the whole product.

Seagate sent the following instructions with it:
Quote :
" For Seagate or Maxtor External Hard Disk Drives:

Please DO send back to Seagate:

- External Drive
- Power Adapter

Please DO NOT send back to Seagate:

- Interface Cables
- Product Literature and Manuals
- Software
- Drive Stand"


Do I need to send back the Thunderbolt adapter in this return? Because if you read their product information it has the following:
Quote :
"Includes Thunderbolt™ cable, adapter, and drive
Compatible with Time Machine® software
Compatible with Thunderbolt™ devices
No external power supply required"


tl/dr - should I send the adapter back too with my RMA because the words conflict on calling it a power adapter?

8/15/2013 10:07:55 AM

smoothcrim
Universal Magnetic!
18964 Posts
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send it back

8/15/2013 10:24:22 AM

wdprice3
BinaryBuffonary
45912 Posts
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^

8/15/2013 10:42:32 AM

IS250tim
All American
943 Posts
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I just hate their wording, they got me all excited I got another Thunderbolt adapter as they're like 100 bucks on their own. Guess I can still keep the cable though...so at least a few dollars saved there.

8/15/2013 9:47:58 PM

Noen
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fuck that, I wouldn't send back the thunderbolt adapter. The drives all have a USM (Universal Storage Module) connector, which they should have absolutely no need for in repairing and sending you a replacement.

The Thunderbolt connector IS the interface cable. you should keep it.

[Edited on August 17, 2013 at 6:19 PM. Reason : .]

8/17/2013 6:18:49 PM

 Message Boards » Tech Talk » Hard Drive RMA Question Page [1]  
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