IS250tim All American 943 Posts user info edit post |
How many on here have had to RMA a Seagate external hard drive before? I have a thunderbolt hard drive that gave out last week and I did the RMA purchase. I just requested the hard drive to be replaced (nothing was wrong with the Thunderbolt part), but Seagate sent the whole product.
Seagate sent the following instructions with it:
Quote : | " For Seagate or Maxtor External Hard Disk Drives:
Please DO send back to Seagate:
- External Drive - Power Adapter
Please DO NOT send back to Seagate:
- Interface Cables - Product Literature and Manuals - Software - Drive Stand" |
Do I need to send back the Thunderbolt adapter in this return? Because if you read their product information it has the following:
Quote : | "Includes Thunderbolt™ cable, adapter, and drive Compatible with Time Machine® software Compatible with Thunderbolt™ devices No external power supply required" |
tl/dr - should I send the adapter back too with my RMA because the words conflict on calling it a power adapter?8/15/2013 10:07:55 AM |
smoothcrim Universal Magnetic! 18964 Posts user info edit post |
send it back 8/15/2013 10:24:22 AM |
wdprice3 BinaryBuffonary 45912 Posts user info edit post |
^ 8/15/2013 10:42:32 AM |
IS250tim All American 943 Posts user info edit post |
I just hate their wording, they got me all excited I got another Thunderbolt adapter as they're like 100 bucks on their own. Guess I can still keep the cable though...so at least a few dollars saved there. 8/15/2013 9:47:58 PM |
Noen All American 31346 Posts user info edit post |
fuck that, I wouldn't send back the thunderbolt adapter. The drives all have a USM (Universal Storage Module) connector, which they should have absolutely no need for in repairing and sending you a replacement.
The Thunderbolt connector IS the interface cable. you should keep it.
[Edited on August 17, 2013 at 6:19 PM. Reason : .] 8/17/2013 6:18:49 PM |