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 Message Boards » » Norton Anti Virus not deleting Page [1]  
cddweller
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I was doing a midi-search and one page in particular started to bombard me with popups. I canceled, and ran a Norton AntiVirus scan on my C-drive. It turned out some at-risk files and allowed me to select and delete them. I selected all and hit delete, and then got this window:

Now, I can't open the borders any further, so where it says "Delete fa...," I can only presume it reads "Delete failed." If this is the case, why? I'd like to delete these but the only option is to either exclude or skip them, in which case, will they just be left alone and will I be getting these random, annoying pop-ups wherever I'm surfing? They've started already.

[Edited on June 18, 2005 at 3:20 PM. Reason : .]

6/18/2005 3:19:07 PM

Clevelander
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go into safe mode and run the scan. the reason they aren't deleting is b/c they're running

6/18/2005 3:20:55 PM

cddweller
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How do you switch it to safe mode?

6/18/2005 3:28:49 PM

rogueleader
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Quote :
"Safe Mode or Safe Mode with Networking Support

This is where we'll begin to discuss entering Safe Mode for trouble shooting. First decide which mode is best for your situation.

Safe Mode: Usually most appropriate choice - doesn't support any network connectivity.

Safe Mode with Networking Support: If you're having problems with a network program or network adapter to connect to the internet or a network and need to troubleshoot, choose this option. Note: this mode does not support a pc card or modem.

Now that you've decided which mode to use, here are the steps for entering safe mode. You may want to print these instructions so you can follow along.

Note: NUM LOCK must be OFF before the arrow keys on the numeric keypad will work (2,4,6,8).

1) Click Start > Turn off Computer (Shut Down) > Restart.

2) Your computer will begin to restart, at this time begin pressing the F8 key multiple times until you see a Windows Startup Menu (Boot Menu).

3) From this menu choose the Safe Mode you need in order to troubleshoot using the arrow keys and hit the ENTER key to continue.

"


http://www.youthtech.com/techstuff/explore_windowsxp/xptroubleshoot.htm

6/18/2005 4:07:07 PM

cddweller
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I rebooted the computer in safe mode, ran another scan, and found 13 infected files. Of them, only five could not be deleted, and I was faced with a similar window where I had to choose either to exclude or skip. I clicked on the Help file to explain what happens when I exclude a threat, found out that not what I wanted to do, so I chose to skip, and then I got a window telling me that not all of the files were deleted (duh).

Now what am I supposed to do? I'm still getting random popups and if there is still something on my system, there's no limit to what it might be doing besides popups.

6/19/2005 8:41:09 AM

Genki
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look up one of the oh so many spyware threads...

6/19/2005 11:53:18 AM

PackBacker
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Download a program called "HiJack This". Don't attempt it yourself... you can really fuck stuff up using it if you just go deleting random stuff

http://computercops.biz/zx/Merijn/hijackthis.zip


Post a log on a website that deals with that stuff.

For instance

http://forums.thetechguys.com/ where it says "HiJack This Logs"

Some of your programs are obviously recopying themselves, which means you're gonna have to find and delete some folders (usually hidden folders) to get rid of it.

Good luck.

The one I always used was called "That Computer Guy's Help Forum" but I googled it and couldn't find it. I dunno if it's still around. Some of those get so busy they'll ignore you, but you'll find one that will help. You could try to post a log here, but I'm not sure if anyone's fluent enough to help you. I know I'm certainly not



[Edited on June 19, 2005 at 12:50 PM. Reason : sdfds]

6/19/2005 12:45:35 PM

cddweller
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I wish I had read your post before I attempted deleting things. This is what I've managed to do so far:

I deleted Temporary Internet Files, online and offline, deleted Cookies and cleared the History, then I used the Disk Cleanup and then Defragged, and looked at the report. On it, they gave a list of files that were defragged, including one under my Program Files. This raised my eyebrow and I looked carefully at the file name; it reminded me of the generator for the pop ups. I went to Windows Explorer, located the folder and attempted to delete it. After several attempts, I reordered the program files by date of creation and found that several folders were created within minutes of the folder I wanted to delete. I also recognized these names and deleted them successfully. After that, I somehow was able to delete the first folder. Then I emptied the Recycle Bin and rebooted.

Within minutes of resuming my research paper, I found a popup on my screen (not online - just a warning window):


I selected "Remind me later" so I could pose this new question to you: What should I select when they pop up again? I don't want to let 108search Assistant do the clean-up because I don't trust them, and I don't know where else to go to find additional files, wherever they are hidden. I know they have to be somewhere because the pop-up was created in the first place (if I had successfully deleted everything, they wouldn't have even produced the warning, right?).

[Edited on June 19, 2005 at 1:25 PM. Reason : .]

6/19/2005 1:24:43 PM

PackBacker
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Hmm. That is definetely one of your problems. Maybe someone else can help you with what to do on that.

Check out this thread. This is supposedly the easiest method of removal for 180searchassistant

http://www.sawtoothdistortion.com/forums/viewtopic.php?t=36


I'd run that now if you can, and see what happens. That may get rid of it altogether. Try it in Normal Mode first, then, If I were you, I'd run it again in safe mode just to be sure it deletes it all.


Chances are it's not just that bugging your system though. Do you remember some of the names of the programs AdAware couldn't get rid of? Was it just this 180 search?

I wouldn't trust this popup thing you're getting shown above to remove it. Chances are, it won't. Try that link above and see what happens... I've never had this problem, but apparently a lot of people have and said the download on the link above fixes it

6/19/2005 1:38:19 PM

cddweller
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Darn it, I'm sure there were at least three names I've been seeing, but I never wrote them all down. If any more come up, I'll do that, but as is I'll go to that site when I can. Right now I'm busy with a paper, but after this week and finals next week, I'll be able to attack this.

6/19/2005 3:26:52 PM

Smath74
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bttt

8/18/2005 2:32:58 AM

Smath74
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ahahahaha ahahahahh hhahaha

one of the programs is named

Rmjoby.exe



RIMJOB

8/18/2005 7:29:28 AM

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