AHAHAHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHA

http://www.insignificantthoughts.com/files/aolcancellationeditfinal.mp3

This guy recorded himself calling AOL to cancel his account. This shit is comic gold. I don't think it's been posted before.

6/13/2006 1:16:58 PM

meh

6/13/2006 2:13:23 PM

That would send me into a rage.

6/13/2006 2:20:44 PM

id have reacted the same way. i personally hate the free trials of shit that force you to call up to cancel and they do this shit.

oh but why...SHRUG A DUG DUG NEGRO, I DUNNAY WANT IT ANYMORE.

well about....NOOOOOOOOOOOOOOOOOOO

6/13/2006 2:38:19 PM

Anyone have a transcipt for those of us at work and without speakers?

6/13/2006 2:38:56 PM

this is hilarious

6/13/2006 2:39:53 PM

how bout just a summary.

Guy: im calling to cancel
AOL: alright, any reason
Guy: dont use it
AOL: well it was logged in for 72 hours just the other day
Guy: dad doesnt even have the software on his comp
AOL: we have it logged in for 5XX hours just last month
Guy: dude, it doesnt even matter just cancel it
AOL: Well why don't you want it
Guy: i just dont alright cancel it
AOL: well im trying to help you...
Guy: to help me you could just cancel the account, just cancel it, i dont want it
AOL: is there any..
Guy: cancel the account
AOL: one day you'll look back and have an epiphany that i was just trying to he...
Guy: just cancel the help you're annoying the shit out of me
AOL: hey, that goes both ways. well i've processed ur account cancellation and we offer a fre..
Guy: don't care, i dont want it
AOL: if you want this canceled, you're going to listen to this paragraph
.....
Guy: fine whatever
AOL: <speil on using aol email and other features for a little bit after cancelation>
END

it isnt even close to accurate, but it gives you the general idea and covers the funnier parts

[Edited on June 13, 2006 at 2:45 PM. Reason : except the real one is much longer with the AOL guy going on and on about it]

6/13/2006 2:45:05 PM

link not working anymore

6/13/2006 4:50:51 PM

http://www.insignificantthoughts.com/files/aolcancellationeditfinal.zzz

File name: aolcancellationeditfinal.zzz (change .zzz to .mp3)
Save as type: All Files

It's funny as shit

6/13/2006 10:49:03 PM

when the aol guy threatened to void the cancellation... that would seriously set me off, but I guess he knew it was being recorded

6/13/2006 11:05:45 PM

I didn't think it was that funny. Annoying, but not to a large degree. At least the AOL guy was a native english speaker. In fact, you know what.... those guys have a script that they have to read. I'd probably fuck with the guy a little bit just to make my day a little more interesting.

6/13/2006 11:07:37 PM

I was expecting it to be worse. Funny none the less.

6/13/2006 11:08:29 PM

Anyone got a copy they can send me on aim? furstw.

6/14/2006 8:13:49 AM

bttt

6/14/2006 2:20:31 PM

Quote :

"We'll be right back. As soon as the server cools off. We were Digged, Boing Boinged, Consumeristed, Metafiltered, and Farked all on the same day and blew through 31.5 Gigabytes of bandwidth and 510,000 hits in 12 hours. I'll be back, but I have to give my server a rest. See you soon, and sorry for being too damn famous for my own good ;-) "

http://www.insignificantthoughts.com/

Quote :

"3 years ago my brother died (officially missing, presumed dead - no death certificate). At that time I was able to cancel his credit card, gas, insurance, everything except his AOL account. They insisted that only a death certificate would allow me to cancel his account without his screen name and password. I tried again the next day, assuming someone more reasonable would answer the phone - no luck. Nothing short of a death certificate would be accepted. At this point I let them know that the credit card AOL was charging was already cancelled. That was followed up by a letter. 4 or 5 months later I get a collection letter from AOL. By this time everything was settled with my brother's estate, and I didn't want anyone smearing his name. So again I went round and round with AOL's collection dept. I remember one - um, rep - that said that they would find my brother. I said great, let me know when you do, as the family would like to bury him. Maybe other people have resorted to faking death in order to get out of their AOL accounts? After a couple weeks of this, I finally found a nice woman who was actually appalled at what I'd been thru, and promised to cancel the account and clear the charges to date if I sent a letter directly to her attention at a specific address. She was good as her word. I sent the letter, and haven't heard from AOL collections since. "

[Edited on June 14, 2006 at 2:37 PM. Reason : whoa]

6/14/2006 2:35:09 PM

you can listen to it here:

http://ibloggedthis.com/2006/06/13/the-nightmare-of-cancelling-aol/

6/14/2006 2:40:25 PM

Quote :

"After a couple weeks of this, I finally found a nice woman who was actually appalled at what I'd been thru, and promised to cancel the account and clear the charges to date if I sent a letter directly to her attention at a specific address. She was good as her word. I sent the letter, and haven't heard from AOL collections since."

Finally a decent sole who doesn't have to follow lame ass procedure to take care of business

6/14/2006 6:30:34 PM

my dad is STILL trying to get $200 credit back promised to him by AOL. they gave him $71 instead of $200 so he has to go through all of the bullshit again (faxing to random places, and fax #'s they give us don't work 2 out of 3 times)

6/15/2006 12:30:41 AM

link broken

6/15/2006 4:47:36 AM

BTTT...they are getting ready to interview this guy on MSNBC here in few....

6/21/2006 9:09:52 PM

What channel?

6/21/2006 9:19:06 PM

MSNBC.....they are talking about something else at the moment but sometime during "Scarborough Country" they are supposed to interview "Vincent Ferrari" or whatever his name is....

6/21/2006 9:21:02 PM

OK, I got it now. Thanks anyway.

6/21/2006 9:27:31 PM

i must've missed it.


they're talking about kids getting beat up on school buses.

6/21/2006 9:33:28 PM

Hasn't happened yet.

6/21/2006 9:34:20 PM

btw


the audio is on break.com if anyone hasn't heard it.

6/21/2006 9:34:46 PM

Next segment...after geek with mullet that got the crap beat out of him...god I hate Rita Cosby...her voice makes me want to punch her in the throat

6/21/2006 9:38:52 PM

i concur

6/21/2006 9:39:45 PM

They should've gotten the Jon guy in on the interview.

6/21/2006 9:51:32 PM

Good segment though....sure AOL loved having the truth shown on TV...even if it is MSNBC and only the 3 of us saw that segment

6/21/2006 9:53:05 PM

Hahaha- John got fired!

6/21/2006 9:55:47 PM

Dunno if anybody noticed, but that link links to another site that had it mentioned that the AOL rep was fired.

Guess they are trying to save face now.

6/21/2006 10:01:26 PM

Retention specialist - what a job title.

6/21/2006 10:06:49 PM

Hah, the guy was probably just doing what he was required to do by his supervisors. AOL=slime.

6/21/2006 10:18:11 PM

http://youtube.com/watch?v=xIVZ9b0RgmY

6/21/2006 10:27:11 PM

There shouldn't be any conversation at all with the guy. Just cancel. Don't answer his questions, just say cancel. Cancel. That's it and that's all. I think this was staged.

6/21/2006 10:29:12 PM

Some fat cellphone seller wanted his 5 minutes of glory

jackass

6/21/2006 10:30:50 PM

^^probably not staged. have you ever tried to cancel AOL? it's like pulling goddamned teeth.

6/21/2006 10:46:54 PM

It really is. It's a total pain in the ass.

6/21/2006 10:49:52 PM

My aunt had this issue and she blocked them from taking payments from her account. Cost her $8 (SECU), and they called her and she told them that she didn't want the account anymore, wasn't going to pay for it, tried calling but could never get someone so stopped payment.

They then told her "You won't be able to access your internet anymore" and she laughed at them and said "I couldn't access it with you guys anyway so what's the difference?" and hung up on them.

This was back when AOL was routing people to different numbers when the primary was busy so sometimes you would get long distance charges on your phone bill.

6/21/2006 11:05:10 PM

^^probably not staged. have you ever tried to cancel AOL? it's like pulling goddamned teeth.

6/21/2006 11:31:14 PM

^^probably not staged. have you ever tried to cancel AOL? it's like pulling goddamned teeth.

6/21/2006 11:37:49 PM

Pretty good. I got the run-around by Charter Cable one time. They promised to refund a bogus installation fee, and after seriously 50 calls or so, they sent a check, but it was not for the full amount. At that point, I just conceded. It wasn't worth wasting any more of my life to get an additional $10.

6/22/2006 12:56:11 AM

whenever I wanted like 6 months free AOL, I would call up to "cancel."

6/22/2006 9:22:35 AM

AOL fired the guy and also this wasn't only on MSNBC, he made the interview rounds.

6/22/2006 9:28:03 AM

I have cancelled AOL only once, and they screwed up...it was a short phone call but what happened was that they charged me for 2 months even after cancelling. When I called them about it, the rep told me there's nothing they could do to give my money back. He/She told me to contact my credit card company and gave his/her name. I called up the credit card bank, and they refunded my money to me along with blocking all AOL transacations in the future.

6/22/2006 10:20:51 AM

6/22/2006 12:45:19 PM

Quote :

"I have cancelled AOL only once, and they screwed up...it was a short phone call but what happened was that they charged me for 2 months even after cancelling. When I called them about it, the rep told me there's nothing they could do to give my money back. He/She told me to contact my credit card company and gave his/her name. I called up the credit card bank, and they refunded my money to me along with blocking all AOL transacations in the future."

They put me in to collection once in this same manner. I had cancelled via fax. (sent in a written request with all the necessary info) They sent me a postcard saying they needed more info and to call them. HAHAHA. That is what I was avoiding by cancelling via fax. I re-sent the fax again verifying that all the requested info was on there. In the mean time my credit card was re-issed because I lost it so I figured they would get the picture, as they no longer had a valid card.

The month I was looking to buy my house I get a collection letter from them. After aboud five phone calls and being sent between AOL and the collection people. They still swore up and down that the charges were valid and needed to be paid or it would show as delinqent on my report.

I sent in all documents with a complaint to the NC Attorney Generals office as well as the BBB and a few weeks later got a letter from them saying the charges were valid but they were cleared as a customer service getsture.

They would not admit fault, but they damn sure did not get that $100 they were demanding, and they were barred from reporting it on my credit since it was in dispute.

6/22/2006 12:57:53 PM

I had this problem back in like 1996. Those bastards still haven't changed.

6/22/2006 9:50:47 PM