I've already made a thread about this but I was too vague about the problem, so here goes:

Windows is not showing either of my cd/dvd burners in My Computer. I've checked the BIOS and they DO show up there. I've tried going into Disk Management to give/change the drive letter but they dont show up here either. I did go into Device Manager and it said that it didnt have the software for the to drives and i've noticed that my computer is recognizing it as the wrong model (DVD Writer 400c instead of DVD Writer 400i). I also tried going to HP's website (it's made by HP) and all they have is updates. Does anyone have a solution to my problem?

12/31/2006 6:17:25 PM

are the jumpers set correctly? have you tried to update the drivers while in device management?

12/31/2006 6:37:41 PM

yes, jumpers are set correctly and i've already tried to update the drivers in the device manager.

1/1/2007 6:55:34 PM

Do you (or somebody you know) have an external USB case you could test it in?

1/1/2007 10:11:34 PM

Did you recently install or uninstall any kind of burning software?

1/2/2007 12:50:05 AM

^^No

^I've always had nero on there

1/2/2007 10:02:57 AM

have you uninstalled the drives (one at a time) from the device manager, then rebooted?

1/2/2007 10:06:51 AM

thats the second thing i tried, it still didnt work

1/3/2007 3:53:03 AM

Seen/tried this? http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553

1/3/2007 5:40:33 AM