We've been having issues with Time Warner and Road Runner for the past six months, and despite my attempts it hasn't been resolved.

Day after day, my connection is dropped/lost/lagged/(insert proper term here) at least 30 or 40 times. Applications that maintain a constant connection are logged out. If I'm surfing the web it'll be a period of 20-30 seconds where no pages will load. It is the most annoying shit ever.

I've called Time Warner twice to complain, and both times they've sent a guy out to replace the cable modem. They also continuously tell me the problem is my router. This I know to be complete bullshit. We've taken the router out of the loop for a weekend, and even connected to just one computer the problem still exists.

Occasionally when the the issue arises, the modem is actually resetting itself, but more often than not, all the little lights on the front are flashing away.

Does anyone else suffer from this problem? Is there anything I can do on my end to pinpoint the problem? Do I just keep bitching to Time Warner and Road Runner until they actually get off their ass and fix whatever problem they have?

What do I do?

7/1/2007 12:53:57 AM

What cable package do you have? Do you have just Roadrunner or something different? The point is, is there a trap of some sorts on your line? I had this same problem and it was because the High-speed Internet only trap on the line had gone bad. Failing a bad trap, there could be a bad connection somewhere (not necessarily somewhere you could get to to find out on your own).

7/1/2007 3:35:29 AM

sounds like fucking college inn

7/1/2007 4:56:06 AM

Time Warner has recently rolled out "packet-shaping" rate limiting nationally according to many reports. Customers are furious about the situation. The problem is that even if you are paying for premium 5M download speeds, many customers are limited to under 100Kbs during peak hours (usually the evening). I would would expect that if you pay for 5Mbps download then you should get this speed, not something significantly less.

This situation has infuriated many Time Warner users. Customers who do bulk news group downloads, use P-2-P services, perform 3rd party (legal) movie downloads, have servers at home, are heavy on-line game users (WOW, etc.), or use third party VoIP phone services are deeply impacted. A good number of these users have taken to forums complaining very vocally while also expressing their displeasure to Time Warner.

The real problem with this situation is that it is anti-competitive and something that the FCC should pay attention to. Most third party VoiP phone services require 145Kbps of bandwidth and video services such as Joost require even more. According to most critics, the real intent of the TWC bandwidth packet-shaping rate limiting (to under 100Kbps during peak hours) is to shut out these third party phone and video services from their network, so customers will be forced to use the Time Warner voice and cable offerings instead. Worst yet, they are doing it under the guise of "providing better service to all of their customers", which simply is not true. This "rate limiting" is simply the latest attempt of a large service provider to get around the requirements of Net Neutrality.

also, see http://www.dslreports.com/forum/remark,18468495


My VPN connection has slowed down to a crawl. Bellsouth DSL is not an option for me b/c my CLEC is CTC, which does not offer any high speed internet.

God I wish we could have FIOS here.

7/1/2007 7:07:11 AM

Our Time Warner package consists of the HD Premium plus all the digital channels, as well as our Road Runner service. Our RR package isn't the high speed RR, but their regular one.

Still, we shouldn't have this many interruptions throughout the day.

The last time I called TWC and talked to tech support, they discovered I was suffering from more packet loss than successful packet transfer. They said switching out the modem would solve this problem. It didn't.

7/1/2007 8:18:10 AM

Looking at the modem logs, the thing is resetting every 30 minutes like clockwork. This is the line I get every time before it resets itself:

5-Warning D0.0 Exhausted retries to provision MTA portion ...rebooting

Any thoughts?

7/2/2007 6:38:57 AM

I get the 8meg connection, and this better not happen.

I haven't had this issue yet...I will ask some people I know to see what they say.

7/2/2007 7:11:31 AM

fucking rate limiting. my god that infuriates me.

7/2/2007 7:12:47 AM

I think the modem is looking for a downstream VoIP connection, and it's timing out every 30 minutes and resetting itself because it thinks there is an error or bug or something

7/2/2007 12:26:46 PM

you posted this same question on dslreports.com

7/2/2007 12:37:27 PM

why yes, i did

I need answers damnit

7/2/2007 12:39:15 PM

I'm running into the same problem at home in Charlotte. They told us it was our router, but the issue was with the modem. It constantly shuts down and i have to manually unplug it and plug it back in to get it to work. For example i was downloading a legal demo of Call of Juarez as a torrent through Bitcomet (client) and if i allowed the upload to go above 10kB/s it would fuck the modem up, and i'd have to physically reset it. Also i was trying to reinstall DX9 on my laptop after a reformat, and the automated DX updater would cause the modem to shut off too. We called Time Warner to come swap the modems, but last time they said they'd be there between 6-9 and they showed up at 10:45pm which was too late. Hopefully i'll get them over later this week to replace the modem.

7/2/2007 1:39:56 PM

I've learned that some of the best words you can use on the phone with tech support is: "Please transfer me to Tier 3 support."

Talked with someone who actually had more than just a clue about RR's network. After explaining what I thought it was, he agreed and is sending someone by today to replace the modem with one that doesn't have the VoIP capabilities. He then went on to say that if it didn't work, then he'd personally get a tech to come back to my house, get on the phone with said technician, and work out the problem in its entirety. Even gave me the direct # to his support group and his extension.

Yay for intelligent American tech support!!!!!!

7/3/2007 7:42:08 AM

Well, the modem was the problem. killing our VoIP service caused our modem to reboot every 30 minutes for 8 months.

New modem is working great.. no resets.

7/3/2007 11:56:14 PM

^^Yup! Most techs that are worth anything are actually interested in how to solve a problem ... so if you are able to give them an otherwise unsolvable issue, they'll do everything they can to fix it and figure out what's going on ... there's nothing a tech likes more than to solve a problem

[Edited on July 3, 2007 at 11:58 PM. Reason : +^ .... you replied to yourself while I was typing! Glad to hear it's working right now]

7/3/2007 11:57:28 PM

bump

3/7/2010 7:30:47 PM