is there a way they can come quicker? dont really want to wait 2 weeks for wireless.

can i call and tell them something "special" that will get them here quicker.

we havnt had the best of terms with TW, they sent out some creep and my GF complained and we got 6 months free cable. so its not like we at the top of their list.

1/8/2008 12:13:42 PM

tell them you are going to cancel your internet subscription

1/8/2008 12:14:56 PM

Excuse me, but I am on tdub...

1/8/2008 12:15:23 PM

By "some creep" do you mean just a skeevy looking guy, or did he do/say something inappropriate?

1/8/2008 12:16:29 PM

can you ask them if you can pick up the equipment at their office?

1/8/2008 12:16:42 PM

speaking of time warner, what's the secret phone number to call them at that isn't constantly busy

i need to switch the name on the service to my own

1/8/2008 12:17:40 PM

^you can't do that over the phone. you have to go to their office.

1/8/2008 12:25:39 PM

shit bags

does the former owner have to go with me?

1/8/2008 12:32:48 PM

^ they have to cancel their account and return all the equipment first

1/8/2008 12:34:56 PM

fuck that

i'll just keep paying it online and keep it in his name

1/8/2008 12:35:26 PM

theres a reason for the bulletproof glass partitions at the office, sometimes you just feel the need to choke a bitch

1/8/2008 12:39:35 PM

^

1/8/2008 12:44:54 PM

could i go up to the office and tell them to activate the internet and ill just set everything up.

1/8/2008 12:50:30 PM

i don't believe that they activate the internet part at your house if you already have cable, so i don't see why they wouldn't....other than them being incompentant jerks

1/8/2008 12:54:56 PM

see if you can do a self install

sometimes they allow that

1/8/2008 12:55:27 PM

i believe they always allow that so long as they don't have to make any hard connections at the residence

i did it recently, the house was already equipped with basic cable

1/8/2008 12:56:58 PM

yeah, we've TW cable and all.

we are doing wireless, i already bought the router.

so i have to pay for their modem and stuff?

1/8/2008 1:06:05 PM

the key is to get the contractor's phone # whenever he comes out (if he's a creep, this may not be a good idea)

then, when you need service, call him directly, and he'll be out a hell of a lot quicker. They'll get paid more by helping you so they should be willing to do it. Thats why i have "Doug TWC" programmed into my phone

1/8/2008 1:07:07 PM

the only way you can self install is if you already have cable

otherwise they have to send a tech out to make sure the signals are fine, run new lines if necessary, etc.

1/8/2008 1:09:52 PM

Quote :

"By "some creep" do you mean just a skeevy looking guy, or did he do/say something inappropriate?"

well my GF was home when the cable guy came.

took 2 hours to get the job done. kept looking at her and stuff. she just felt uncomfortable.

so TWC called to see how everything went and she asked them how long it should take, they said it should never have taken 2 hours, not even on the hardest job. (these are new townhouses, wired and everything). they said they were sorry and gave her 6 months free.

1/8/2008 1:11:17 PM

i answered my own Q with live chat.

Joel(Tue Jan 08 2008 13:13:31 GMT-0500 (Eastern Standard Time))>

Hello my name is Joel, how can I help you?


Aa (Tue Jan 08 2008 13:15:45 GMT-0500 (Eastern Standard Time))>

Hi, i have a few Questions


Aa (Tue Jan 08 2008 13:16:07 GMT-0500 (Eastern Standard Time))>

my first one is that our cable box (HD box) has been acting up. and i was told i could bring it into the office to swap it out.


Aa (Tue Jan 08 2008 13:16:42 GMT-0500 (Eastern Standard Time))>

and my second one is that we want to get TWC cable internet. But our wait time is 2 weeks and we need internet as soon as we can for work.


Aa (Tue Jan 08 2008 13:16:55 GMT-0500 (Eastern Standard Time))>

Is there a way i can come in and get the hardware and hook it up myself instead of waiting.


Joel(Tue Jan 08 2008 13:15:50 GMT-0500 (Eastern Standard Time))>

ok, as far as the 2nd question, you can pick up a cable modem at any local office


Aa (Tue Jan 08 2008 13:18:13 GMT-0500 (Eastern Standard Time))>

great. is that all i would need?


Joel(Tue Jan 08 2008 13:16:10 GMT-0500 (Eastern Standard Time))>

as long as you have an active cable outlet near the computer, it should work


Aa (Tue Jan 08 2008 13:18:24 GMT-0500 (Eastern Standard Time))>

very nice.


Joel(Tue Jan 08 2008 13:16:39 GMT-0500 (Eastern Standard Time))>

if that outlet does not have a strong enough signal, then we could setup a service call, but most of the time, it should work on its own


Joel(Tue Jan 08 2008 13:16:47 GMT-0500 (Eastern Standard Time))>

they will give you all the cords needed


Aa (Tue Jan 08 2008 13:19:08 GMT-0500 (Eastern Standard Time))>

sounds good.


Joel(Tue Jan 08 2008 13:17:04 GMT-0500 (Eastern Standard Time))>

did you have just 1 computer?


Aa (Tue Jan 08 2008 13:19:31 GMT-0500 (Eastern Standard Time))>

we have 2 laptops. we are going to setup for wireless, i already have the router


Joel(Tue Jan 08 2008 13:17:56 GMT-0500 (Eastern Standard Time))>

oh, ok, so that should work out ok, just make sure you get an ethernet cord at the office when you pick up the modem


Joel(Tue Jan 08 2008 13:18:09 GMT-0500 (Eastern Standard Time))>

they will provide that for you as well


Aa (Tue Jan 08 2008 13:20:23 GMT-0500 (Eastern Standard Time))>

sounds good.

1/8/2008 1:20:58 PM

lol

cable man trying to play out some fantasy with your gf

1/8/2008 1:23:06 PM

werd up. went to TWC yesterday, picked up the internet stuff and we rollin'

1/9/2008 11:48:17 AM

TWC in SC tried to tell me I couldn't put in my own wireless router without paying them an extra $5 or $10 a month for them LETTING me do that. I told them I had changed my mind then and would leave it wired.. hooked up wireless, works fine. Bastards.

1/9/2008 11:54:58 AM