I'm playing with cutting our connection down some. Basically we use our internet connection for playing on web, email, and randon Itunes download for couple of shows a month. Is this going to suck using RR Lite 768?

6/24/2008 11:40:18 AM

my sister had it

she does about the same stuff as you online

she hated it

6/24/2008 11:40:51 AM

really usually isn't that bad for lite use

6/24/2008 11:41:45 AM

/message_topic.aspx?topic=447476

6/24/2008 12:13:47 PM

I've used it for awhile, works fine for basic surfing and email.

As long as you can wait for the Itunes to download overnight and don't need them real quick it will be fine.

6/24/2008 1:14:21 PM

I think I'm going to try it for a month and see how it is. Hell, we're going to be on vacation for 2 weeks of it in any case.

6/24/2008 1:33:12 PM

you'll be fine.

6/24/2008 1:52:26 PM

i think the lady at time warner fucked up and gave me that when in actuality i said i wanted standard. not an extremely big deal but i can definitely notice a difference. i just moved though and havent exactly done a lot of downloading or gaming. i would imagine for what youre talking about though you wont even notice much of a difference at all.

6/24/2008 7:43:30 PM

We have it and it is OK as long as you don't need to upload any large email attachments and such. It also has a hard time with CNN videos and the Netflix quality is only standard.

6/24/2008 8:30:20 PM

Time Warner fucked up and gave me 768 but was charging me for the 1.5Mbps. Took 3 weeks and a half dozen phone calls to fix it. They finally sent out a repairman, who kept callling his bosses to get it straightened out. Worst experience with a company I've ever had. It seems that half of their employees don't even know the 768kbps lite package even exists.

Anyway, 768 was not really adequate. Ten years ago when I was on a 14.4 modem I would have loved it, but that was ten years ago and the web was simpler then. With an ad blocker you could suffer though it. Videos will not stream in real time. Even youtube. You'll have to wait for every single video to download.
--------------------------------------------------
^^Check your speed here:
http://www.timewarnercable.com/Carolinas/products/speedtest.html
If it say anything less than 1450kbps download, get ready to call and argue.

[Edited on June 24, 2008 at 9:07 PM. Reason : .]

6/24/2008 9:04:02 PM

i just talked to embarq about downgrading to 768k (to save $10/month). i'm going to try it for a month at least. i use the internet so rarely at home now that i don't think it'll be that big of a deal (hopefully). i sit all day in front of a computer, usually the last thing i want to do at home is sit in front of a computer.

i'll let you know how it goes...

[Edited on June 25, 2008 at 3:34 PM. Reason : i'm poor ]

6/25/2008 3:33:34 PM

^^i've had a similar issue recently and it took one phone call, ~5 mins, and i was reimbursed for all of it. i'm pretty surprised that happened.

6/26/2008 9:59:42 PM

so far, not a huge difference. it takes google maps about 3 seconds longer to generate, but that doesn't bother me.

so far, so good

6/27/2008 1:46:33 PM

I'm confused. I signed up and pay for Roadrunner Lite

my download is 1476kbps and my upload is 158kbps

thats right, right? Lite 768 is different and slower than regular Lite?


nm what i said is right. i consulted the authoritah

[Edited on June 27, 2008 at 2:02 PM. Reason : as]

6/27/2008 1:58:36 PM

^looks like you've got RR "basic"

6/27/2008 2:02:27 PM

I just upgraded to Turbo for $9.81 a month more. I'm moving in a month so $10 aint gonna kill me.

time to get my DL on!

6/27/2008 2:19:42 PM

i have it....it pretty much gets the job done for me but there are a few times i've said "god damn i wish this would hurry up"

6/27/2008 2:22:13 PM

Quote :

"Road Runner High Speed Online Service (7 Mbps) $46.95 per month for Road Runner only customers As low as $44.95/mo when bundled with Basic Cable. As low as $39.95/mo when bundled with Standard Cable or Digital Cable service. Turbo Charged Road Runner (10 Mbps)- More information $9.95 per month in addition to standard Road Runner (7 Mbps) monthly rate. Road Runner Lite/Basic (1.5 Mbps) - More information $29.95 per month. Road Runner Lite 768 Kbps - More information $24.95 per month."

When I downgraded mine I said, "I'd like RR lite, the 1.5mbps @$29.99 package." She confirmed, "okay, the $29.99 package."

Next day I call back:
"I ordered the RR lite 1.5mbps package, but I'm only getting download speeds half of that."
-"Yes sir, that's correct, you have RR lite."
"But I'm paying $29.99"
-"Yes sir, that's correct."
"Then shouldn't I be getting close to 1.5mbps? I'm getting 750kbps. That sounds to me like I'm being capped at 768kbps."
-"The advertised rate isn't guaranteed, sir."
"But I'm getting less than half the advertised rate!"
-"How do you know that sir?"
"Oh, I was using the speed test on your website."
-"And what speed did it tell you?"
"Around 750kbps."
-"That's right, because you have RR lite..."
*faceslap
-"I need you to unplug your modem and plug it back in..."
*faceslap onto table

I went through this exact conversation many many times before they finally decided my line levels were bad and I needed a tech sent to the house. I even said, "I think the line levels are fine, I was getting 10mbps before I downgraded services. I really think you guys just set my speed cap wrong."
-"That's not possible sir. You have RR lite. That's correct."
"Okay, then can you tell me how much I'm being charged?"
-"$29.99, which is the correct rate for RR lite."
*faceslap against wall "Okay, send me a line technician."

The line tech comes out, makes a phone call, all is fixed.


[Edited on June 27, 2008 at 2:30 PM. Reason : .]

6/27/2008 2:22:54 PM

I was assured the upgrade would be in effect in no longer than 10mins. so ok, i ordered it.

An hour later.. still slow. Why am i not surprised?

6/27/2008 3:26:52 PM

Why don't you guys just say I have RR BASIC and avoid the light confusion? (even though they themselves label it as light and light 768)

[Edited on June 27, 2008 at 5:10 PM. Reason : .]

6/27/2008 5:09:43 PM

FUCK! time warner tech support. fucking retards. they transferred me four times. and they saying "sO I UNDERSTAND YOU CAN'T CONNECT TO THE INTERNET?" No, retards it connects fine, its just still slow.

GAAAAAAAAH

6/28/2008 11:07:41 AM

Quote :

"Silvia Fernandes(Sat Jun 28 2008 11:05:52 GMT-0400 (Eastern Daylight Time))> Dan, I understand you are unable to connect to the internet. Am I correct? Dan(Sat Jun 28 2008 11:06:02 GMT-0400 (Eastern Daylight Time))> No. i just said what the problem was. Dan(Sat Jun 28 2008 11:06:07 GMT-0400 (Eastern Daylight Time))> I can connect fine. Dan(Sat Jun 28 2008 11:06:17 GMT-0400 (Eastern Daylight Time))> I'm still limited by the old slow speed cap, 1.5Mbps Dan(Sat Jun 28 2008 11:06:28 GMT-0400 (Eastern Daylight Time))> I paid to upgrade to Turbo. It hasnt taken effect and it should have. Silvia Fernandes(Sat Jun 28 2008 11:07:17 GMT-0400 (Eastern Daylight Time))> I apologize for the inconvenience cause in this regard. Silvia Fernandes(Sat Jun 28 2008 11:07:44 GMT-0400 (Eastern Daylight Time))> Dan, I understand you are not getting the required internet speed. Am I correct? Dan(Sat Jun 28 2008 11:07:52 GMT-0400 (Eastern Daylight Time))> yes Silvia Fernandes(Sat Jun 28 2008 11:07:59 GMT-0400 (Eastern Daylight Time))> Dan, I will definitely look into this. Silvia Fernandes(Sat Jun 28 2008 11:08:31 GMT-0400 (Eastern Daylight Time))> Please perform an on line speed test using http://www.speakeasy.net/speedtest Dan(Sat Jun 28 2008 11:09:06 GMT-0400 (Eastern Daylight Time))> 1480kbps Silvia Fernandes(Sat Jun 28 2008 11:09:34 GMT-0400 (Eastern Daylight Time))> And upload. Dan(Sat Jun 28 2008 11:09:44 GMT-0400 (Eastern Daylight Time))> 248kbps Silvia Fernandes(Sat Jun 28 2008 11:10:16 GMT-0400 (Eastern Daylight Time))> You are entitled for 1536 Kbps download and 256 Kbps upload. Dan(Sat Jun 28 2008 11:10:38 GMT-0400 (Eastern Daylight Time))> Those are the rates for the Basic/Lite service i had. Dan(Sat Jun 28 2008 11:10:40 GMT-0400 (Eastern Daylight Time))> I now have Turbo Dan(Sat Jun 28 2008 11:10:48 GMT-0400 (Eastern Daylight Time))> I should be seeing close to 10Mbps Dan(Sat Jun 28 2008 11:11:27 GMT-0400 (Eastern Daylight Time))> Yesterday, i upgraded from Basic (1.5Mbps) to Turbo(10Mbps) Dan(Sat Jun 28 2008 11:11:41 GMT-0400 (Eastern Daylight Time))> The fact i only see 1480kbps is exactly the problem. Silvia Fernandes(Sat Jun 28 2008 11:12:04 GMT-0400 (Eastern Daylight Time))> Alright."

6/28/2008 11:12:51 AM

Quote :

"Fernandes(Sat Jun 28 2008 11:13:46 GMT-0400 (Eastern Daylight Time))> I have checked with my System, you are getting best possible speed. Your account is provisioned for Upload 256 Kbps and 1536 Kbps Download speed. Dan(Sat Jun 28 2008 11:14:08 GMT-0400 (Eastern Daylight Time))> Well then thats the problem. the account is wrong Dan(Sat Jun 28 2008 11:14:12 GMT-0400 (Eastern Daylight Time))> I should have Turbo service Dan(Sat Jun 28 2008 11:14:43 GMT-0400 (Eastern Daylight Time))> I just upgraded to Turbo. Turbo = 10Mbps Dan(Sat Jun 28 2008 11:14:58 GMT-0400 (Eastern Daylight Time))> Its even on the TWC speed test here: http://www.timewarnercable.com/Carolinas/products/speedtest.html"

bahah fucking retard. this better be a computer or something and not a real human.

6/28/2008 11:16:34 AM

Quote :

"Silvia Fernandes(Sat Jun 28 2008 11:16:12 GMT-0400 (Eastern Daylight Time))> If you need further assistance you can contact our concerned department at 919-595-4892 or toll free 866-489-2669 with your ticket number RQST00057632215. Silvia Fernandes(Sat Jun 28 2008 11:16:33 GMT-0400 (Eastern Daylight Time))> I understand your concern, Dan and apologize for the inconvenience caused to you in this regard. Dan(Sat Jun 28 2008 11:17:00 GMT-0400 (Eastern Daylight Time))> Are you a real person? Silvia Fernandes(Sat Jun 28 2008 11:16:59 GMT-0400 (Eastern Daylight Time))> Please contact the above department as they have the necessary tools to assist you with this issue. Dan(Sat Jun 28 2008 11:17:04 GMT-0400 (Eastern Daylight Time))> Do you hear what i'm saying? Dan(Sat Jun 28 2008 11:17:14 GMT-0400 (Eastern Daylight Time))> This is ridiculous Silvia Fernandes(Sat Jun 28 2008 11:17:24 GMT-0400 (Eastern Daylight Time))> Yes, I am a real person. Dan(Sat Jun 28 2008 11:17:42 GMT-0400 (Eastern Daylight Time))> I've passed around four times. and I've called you guys twice yesterday. Silvia Fernandes(Sat Jun 28 2008 11:17:58 GMT-0400 (Eastern Daylight Time))> I understand your concern, Dan. Silvia Fernandes(Sat Jun 28 2008 11:18:10 GMT-0400 (Eastern Daylight Time))> But unfortunately you will need to contact them again."

Super!

6/28/2008 11:18:50 AM

oh the phone. i had to "talk" to the computer. gotta love that. expected hold time, 45minutes.

htf can i contact management?

6/28/2008 11:31:14 AM

hung up on me. thanks TWC.

6/28/2008 11:37:08 AM

Gave up on holding after an hour and 15min. Still not working.

6/28/2008 2:44:48 PM

That's awful!

6/28/2008 3:15:20 PM

comcast had to send i guy to my new place just because i moved

took the same equipment and same level of service but someone had to drive to my apartment and be there for 1.25 hours just to change the billing and service address

6/28/2008 3:20:44 PM

Wow, I had hoped mine was an isolated incident. I'll bet they do this on purpose to shaft customers on a regular basis. Most people lack the determination to keep calling.

When you call, press 0 0 0 0 0 0 0 0.
As soon as you get a real person, explain you've called a half dozen times and need to speak with a manager or the advanced tech people immediately. I found it helped when I asked them to cancel my account as well.

[Edited on June 28, 2008 at 4:01 PM. Reason : .]

6/28/2008 3:55:08 PM

whenever you do get it though, rr turbo ftw. love it

6/28/2008 5:12:47 PM

spent about 30min chatting w/ numbskulls yesterday. eventually they transferred me to a black hole.

Called bright and early at 8am this morning.. immediately transferred.. still on hold.

FUCK TIME WARNER CABLE.

btw, i found the VP of TWC: Carolina's email. I sent him all my chat logs and a nice letter. I really hope he responds.

I'm about to call the fucking news or something. TOO BAD THEY OWN THE FUCKING LOCAL NEWS.

I'm gonna submit an online Five on Your Side w/ WRAL. lol

[Edited on June 30, 2008 at 8:37 AM. Reason : hghg]

6/30/2008 8:35:00 AM

After reading all of this please let us know what happens.

BTW: Try http://www.consumerist.com

I've read a bunch of articles on how exec. emails really do work.
Try to get your issue posted on there.

A search turned up this:
http://consumerist.com/search/Time%20warner/

[Edited on June 30, 2008 at 8:50 AM. Reason : dd]

6/30/2008 8:48:51 AM

^thanks, i hung up and called that number. they took my number and said theyd call me back.

6/30/2008 8:57:56 AM

If that VP ever contacts you(doubtful) I would be more than happy to share my story with him.

6/30/2008 9:35:03 AM

VP of TWC: Carolinas Region: carol.hevey@twcable.com

Feel free

6/30/2008 9:40:25 AM

So did you get your issue fixed man?

6/30/2008 10:14:20 AM

nope. waiting on the executive call back.

baha. an "executive call back" wtf

6/30/2008 10:47:29 AM

I used it, it was perfectly fine.

6/30/2008 2:40:02 PM

Welp, i guess they aren't calling me back today.

I keep waiting for Ashton Kutcher to jump out...

6/30/2008 6:24:39 PM

never called back. they said itd be within hours.

i called the exec line again this morning. they assured me theyd call me back today.

7/1/2008 9:19:28 AM

yayyyyyyyyyyyyyyyyyyyyyyyyyy

fuckers finally called back. fixed it in literally 2 minutes. It was an account end problem. All it took was someone willing to take 20 seconds to listen to me explain the problem and attempt look at a possible solution. amazing.

7/1/2008 10:02:12 AM

I tried Qwest DSL, which (out here) was supposed to have ~3Mbps. it was really only about 1 to 1.5 Mbps most of the time.

regardless, that's still about twice as fast as your 768k

and i tell you, it sucked.

and i dont even do anything really "high bandwidth"

7/1/2008 3:25:51 PM

with my 768k service, the only thing really slow is itunes downloads, but i just leave the computer running and go do other stuff. websites are generally fine. worth it to me.

of course i don't download much, don't play games online, etc...

[Edited on July 1, 2008 at 3:31 PM. Reason : ]

7/1/2008 3:30:49 PM

^^^ And they gave you some sort of compensation for all your struggle, right?

7/1/2008 3:34:24 PM

I understood my limits when using 768K... I understood that it WAS 768Kb/s which = 96KB/s max... which is a much more useful measure of Bandwidth... so I knew that when I was trying to DL a 200MB file it was going to take 3.47 Minutes at absolute max speed... and was realistic about it b/c typically it would be 1/3rd that speed...

I found it particularly inconvenient to stream class video's but I'd leave them downloading when I left to go do something and then they would be ready when I got back.

One thing I found interesting is the Compression on Standard Definition on demand video from the broadcast websites typically did perfectly fine... even though that's a big up-selling point...

7/2/2008 12:04:49 AM