Okay, so I'm an idiot. I am COMPLETELY computer illiterate. Please someone help me!

My boss is more computer illiterate that I and she was having troubles with her adobe flash working. I went over to her computer and tried reinstalling it. uninstalling it. troubleshooting page said to go to the file online and "run as administrator". i did it, it didn't work. after doing this three or four times, i gave up. Now its doing things that it wasn't doing before. I know I did it, but I don't know how to fix it!!!!!


I have two problems:

Outlook is asking for a password everytime it refreshes........ I have checked the "save my password" option, but it still friggin asks

Adobe flash isn't working - - i have done what they say to do online, uninstalled it, reinstalled it, restarted the computer...... nothing is working.





PLEASE PLEASE PLEASE someone help me out here. i know that the solution has to be simple.... if someone could send me idiot proof instructions as to how to undid what I did, please do. I will be forever grateful. She's none too happy with me right now.


THANK YOU!

8/28/2008 3:38:29 PM

rofl

flash and outlook have nothing to do with each other - i don't know how you managed to fuxx that up

what browser are you trying to get flash working in?

[Edited on August 28, 2008 at 3:42 PM. Reason : .]

8/28/2008 3:41:50 PM

I do have the sense to know that flash and outlook have NOTHING to do with each other...... she's just blaming it on me. But, all I did was what I typed. I thought that maybe running it "as administrator" fuxx it up.

Internet explorer

8/28/2008 3:47:09 PM

This'll be fun ...

So really, I have no clue about your problems because the symptoms you describe honestly very much do not make sense to me, and I've seen some messed up stuff. You are leaving out some information somewhere.

Try explaining again, and this time don't try to explain in technical terms, just explain how things are as you see them, in normal speak.



Oh, and interesting fact related to your profile: I lived in Elizabethtown for ~1 year in 1986. Went to part of Kindergarten and part of First Grade there. Small town is an understatement.

8/28/2008 4:10:04 PM

OMGAGIRL

8/28/2008 4:25:03 PM

Okay..........

Went to adobe.com, clicked install flash, the little video played and then a message box popped up and said that it was finished and I needed to restart my computer. I restarted the computer. I went to the website that required the flash, it did not work. It popped open the screen is supposed to ask for a password, but did not work again. This started happening when adobe said to upgrade to 9.0 (this was her doing)....... so anyways. I go to the troubleshooting page, it said to right click adobe flash on my computer and click "run as administrator". I did this. It still did not work. I uninstalled adobe flash, went back to adobe.com and did this again, and again.

I swear on all that is holy, this is all i did and I do not know why it is not working.

My boss then went back to her computer and said that her outlook was asking for a password everytime it send/receive. She puts in her password, clicks "save password" and it still asks for it again.


I know that the two probably don't have anything to do with each other, but i just need some help.






Be glad that you got out of Etown when you did....... spending 18 years there was enough for me! Don't get me wrong, I love the people, just the town is dead.

THANK YOU FOR ANY HELP!

8/28/2008 4:29:21 PM

The Outlook problem sounds like user error (on her part). She needs to make sure she's typing in the password correctly if it keeps throwing the authentication window at her. It doesn't sound like you did anything to change her Outlook settings.

Which browser is she using? Firefox, IE, Safari ...?

8/28/2008 4:51:58 PM

first let try figure out what is wrong with the flash. tell me what website does not work. Then try this website that also uses flash and tell me if it works

http://www.anim-fx.com/samples2/christmas-snow.htm

You should see snow flakes falling and merry christmas and happy new years fading in and out.

8/28/2008 4:53:37 PM

http://www.adobe.com/products/flashplayer/productinfo/instructions/
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19166&sliceId=2
http://support.microsoft.com/default.aspx?scid=kb;en-us;290684&Product=ol2002

[Edited on August 28, 2008 at 5:21 PM. Reason : ,]

8/28/2008 5:20:47 PM

http://www.careerbuilder.com

http://www.monster.com

http://www.craigslist.org

8/28/2008 5:24:45 PM

I'll try these in the morning when I get back to work and post. THANKS SO MUCH YOU GUYS!

SHe is using IE


[Edited on August 28, 2008 at 7:19 PM. Reason : asdf]

8/28/2008 7:12:25 PM