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 Message Boards » » Troubleshooting issue between CDN and TW Telecom Page [1]  
BIGcementpon
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I'm troubleshooting an issue we seem to be having between our CDN and TW Telecom (our office's ISP). If someone else on TW Telecom in the RTP area could run a few download tests from a browser and wget/mtr on linux, that would be great. We're seeing intermittent packet loss and subsequently slow downloads on one hop of the path - 108.161.186.2. Our backup connection with AT&T seems fine. Even those not on TW Telecom can help, I guess.

What I'm looking for:
1) Which datacenter you're hitting, from here: http://108.161.188.224

2) Average download speed from a browser for this ~70MB User Guide.
http://extrcdn.extremenetworks.com/wp-content/uploads/2014/04/ExtremeXOS-15.5-User-Guide.pdf

3) Average speed from this:

wget http://extrcdn.extremenetworks.com/wp-content/uploads/2014/04/ExtremeXOS-15.5-User-Guide.pdf

4) Output from this (you can hide the first few hops if you'd like)
mtr --report --report-cycles 50 108.161.188.224

Any help would be much appreciated.

[Edited on September 12, 2014 at 12:30 PM. Reason : formatting]

9/12/2014 12:28:18 PM

gs7
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1) You are hitting the MaxCDN Virginia Datacenter

2) Visual estimate: ~3 MB/s in Chrome

3) 2014-09-12 13:09:19 (2.88 MB/s) - “ExtremeXOS-15.5-User-Guide.pdf” saved [69143170/69143170]

4)

$ mtr --report --report-cycles 50 108.161.188.224
---------------- Snt: 50 Loss% Last Avg Best Wrst StDev
00.000.000.0 0.0% 0.5 1.7 0.4 17.2 3.1
00.000.000.000 0.0% 0.4 0.5 0.3 1.1 0.2
00.000.000.00 0.0% 0.4 0.6 0.3 11.1 1.5
00.00.000.00 0.0% 0.4 0.6 0.3 7.4 1.0
00.000.00.00 0.0% 0.4 3.9 0.3 140.2 20.1
00.00.000.0 0.0% 0.6 10.0 0.6 57.9 12.6
00.00.000.000 0.0% 0.6 0.7 0.5 1.6 0.2
000.000.00.00 0.0% 0.7 0.9 0.7 2.3 0.3
*.RDU1.ALTER.NET 0.0% 2.4 2.6 2.2 5.3 0.5
*.IAD8.ALTER.NET 30.0% 14.9 15.5 14.5 25.6 2.0
ae-10.r06.asbnva02.us.bb.gin.ntt.net 0.0% 15.1 15.4 14.9 18.0 0.5
ae-12.r05.asbnva02.us.bb.gin.ntt.net 0.0% 15.5 15.8 15.3 19.1 0.7
ae12.ar1.iad1.us.as4436.gtt.net 0.0% 16.3 17.9 16.2 23.6 1.8
ae3-60g.cr1.iad1.us.as4436.gtt.net 0.0% 15.3 19.5 15.2 91.1 12.8
108.161.186.2 2.0% 15.8 16.2 15.6 21.9 1.2
108.161.188.224 0.0% 15.0 15.3 14.9 18.0 0.6


RDU1.ALTER.NET being Verizon/Verizon Business and my onramp; I stripped out their switch/port name and my external and all internal IP addresses.

Hope that's helpful!


[Edited on September 12, 2014 at 1:27 PM. Reason : .]

9/12/2014 1:21:32 PM

BIGcementpon
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^Perfect! Thanks.
Interesting that you're seeing loss on alter.net, but glad (in a way) to see loss on the 108.161.186.2 address.

9/12/2014 1:52:47 PM

smoothcrim
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i'm pulling from the ATL DC and grabbing ~50mbps (isp max) from both links

9/13/2014 1:49:53 PM

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