1. Order.
2. Pay.
3. Eat.
4. Leave.
5. ...
6. Profit.

8/25/2006 2:30:38 PM

Speak the truth, my friend. It wouldn't hurt to smile, though!

8/25/2006 2:31:55 PM

Is there seriously someone above the age of 18 who doesn't understand what a "hold" or "pending" on your check card is??? Ny pizza isn't the only place that does this, although I would have a hard time believing he threw something in your face, maybe he threw it in the trash and that was within 10 feet of your face.

8/25/2006 2:33:46 PM

Sylvia's ftw

8/25/2006 2:34:15 PM

Quote :

"Try owning a restaurant and having to kiss ass to every person who walks in the door because the customer automatically expects they'll get whatever they want. You'd get sick of their shit after a while too"

Bingo.

Just by reading your account from how you went into the store I could almost guarantee no matter how much of a perfect civilized person you thought you were being you had an attitude. Then on top of that you demanded that A) He dig through old reciepts from yesterday to find yours B) that he give you the contact information for his merchant account and C) that he give you the contact information for YOUR credit card.

Remember that if you have a dispute as to the charges on your card, the people you need to talk to are the people who process your card, i.e. the customer service number on the back of the card.

Furthermore, you really should have known better, if you've never seen this happen before then clearly you don't check your bank statements that often and certainly don't understand what a hold is and you didn't read the information presented on your bank's website about how a hold works.

8/25/2006 2:34:30 PM

Quote :

"go back in there with some petstore mice, and release those motherfuckers in the back near the bathroom...they will make their way to the front and customers will freak/sue. etc."

Actually, that won't make a bit of difference. Even if you get a health inspector in there, IIRC, that only docks 4-5 points. At worst, they will lose 1-2 hours worth of business.

Quote :

"All he had to do was give me the bank/ccc or whatever and I would have called."

I'm 95% sure you had exceeded this guy's time he was willing to spend with a customer over a $1.00 charge he knew you were wrong about. Probably would have taken him too much time to look it up.

Quote :

"not grounds for him to throw anything at me"

Agreed. That's poor business practice. However, you are a single customer out of several hundred. Unless you have some power to influence how well that business does / how profit flows into it (not likely), they won't care. See Gumby's for reference.

8/25/2006 3:05:57 PM

i am not disputing the fact that i was ignorant to the hold process. i am wrong on that end so those posts need not continue. However, i did not raise my voice or curse until the guy (who was standing 3 feet from me on the other side of the counter) threw the shit. While i would never press charges for something so stupid, this guy definitely has a temper issue.


^im not a martyr or anything like that but the wolfweb is a nice place to start as far as public influence considering IHEARTNYP's customer base goes.

[Edited on August 25, 2006 at 3:09 PM. Reason : .]

8/25/2006 3:07:11 PM

This is common in the restaurant business.

The credit card company takes the amount of your meal, we'll call it X, and they do the following:

Amt Authorized = X * 1.2

This allows them to do the verification to allow for tip without you being over your limit. This is NOT a charge but just an authorization.

When the restaurant submits it's receipts with the actual amounts to the credit card companies the amount you signed to pay is processed and charged.

MANY people are unaware of this process and assume they are being fucked. I can tell you from being a restaurant manager that it is annoying as hell. If there's a lesson to be learned, it's "don't assume".

8/25/2006 3:14:34 PM

.

[Edited on August 25, 2006 at 3:24 PM. Reason : .]

8/25/2006 3:24:29 PM

Quote :

"Obviously I dont want my $1.12 back"

why not?


oh and spida, he isnt a guido, he is middle eastern. i think iraqi

[Edited on August 25, 2006 at 3:28 PM. Reason : a]

8/25/2006 3:28:19 PM

Quote :

"he's right...it IS the credit card company/bank/whatever. when it clears it will probably be $4.50 just like you paid for. there are times i go to the bar or restuarant and they "hold" what would be expected if someone left a tip, but when it clears a few days later, it clears with what i actually paid."

^ correct.


[Edited on August 25, 2006 at 3:32 PM. Reason : i'll be nice... ]

8/25/2006 3:31:41 PM

Quote :

"If there's a lesson to be learned, it's "don't assume"."

i have to re-learn that lesson a lot

8/25/2006 3:38:56 PM

Quote :

"if he threw your papers in your face, you need to go talk to the magistrate about assault charges."

that is quite possibly the gayest thing I've ever read in my life

8/25/2006 3:54:35 PM

The solution is -
#1: Go to Amore's or somewhere else, not that shitty ass NYP place.
#2: Use a CREDIT not a DEBIT card if you don't have four dollars on hand. Let Visa put a hold on it's own money all month if they feel like it.

8/25/2006 4:49:34 PM

I guess my question would be: why would NY Pizza even hold for a tip in the first place. It's a slice of pizza joint.

8/25/2006 4:53:04 PM

i got overcharged at carolina ale house by like 5 bucks. I called them and called the bank and they both said to wait 3 days. It eventually cleared and i was charged the correct amount.

restaurants overcharge sometimes to ensure that there are adequate funds on your card or something

i think you made yourself look like a chode...

8/25/2006 4:58:04 PM

a guy I work with owns a resturaunt and he said that he said something similar to this happens atleast twice a week. He says that people will come in there and complain, make a scene, and then show back up the following week like nothing happened.

8/25/2006 5:26:44 PM

yeah I had dinner in a restaurant in NY once and the service was sooo awfulI did not tip. I had to call the manager and everything. However my bill was 40 something and I was charged 50 something. THat's when I found out. I thought the waiter wrote in his own tip or something. Since then, I've noticed it happens frequently

8/25/2006 5:29:27 PM

as a rule of thumb: don't use a credit card when you shop or eat at a place you might view as sketchy, use cash instead

8/25/2006 8:10:24 PM

Now that I have read this entire thread, I think I would pay $1.12 to get back the time I just wasted.

8/25/2006 8:49:41 PM

Sylvia's ftw

8/25/2006 9:09:45 PM

Quote :

"Amore's is far and away the best place to eat. More than just having good pizza, it's actually enjoyable to hang out in"

8/25/2006 9:36:31 PM

Quote :

"I hate that place. I wish people would boycott that snotty joint and hit up Sylvia's."

Seriously.

Quote :

"I think you should go back and apologize"

I wouldn't apologize to that douche if I ran over his family.

And althouth Amore's is still awesome, it used to be way more awesome when it had the beer specials. $1 for yuengling and $2 for guiness was sweet.

[Edited on August 25, 2006 at 10:12 PM. Reason : ]

8/25/2006 10:11:04 PM

I think you should go back and apologize to him, too.



I mean, you were completely WRONG, and you started off being accusatory towards him. It's natural reaction to become defensive in that case.


Also, here's another idea for future stuff like this:

Don't hawk over your goddamned online banking shit, especially if you don't understand EXACTLY how the pre-authorization and post-authorization systems work. Use a bank book to keep track of your purchases. Online banking shows pre-auths, and depending on the bank, they have different expiry periods. I cant count the number of times people just like you would call and freak because they were "checking their account" and accidentally got pre-auth'd twice at my last job and thought we had "charged their card twice."

8/25/2006 10:19:07 PM

Dude... Amore's is just up the street.

8/25/2006 10:27:14 PM

Quote :

"I think you should go back and apologize"

Not only for the reason that YOU WERE WRONG, but also so that he knows how to explain this to other people such as yourself who go in there causing a scene.

8/25/2006 10:48:58 PM

Quote :

"IF THAT FUCKING GUIDO DID THAT"

guido's aren't middle eastern are they?

8/25/2006 11:39:05 PM

So reading this I was wondering what happens in this situation. Now this is a big "what if" and I don't know about particular bank rules and policies that might affect how this goes down, but say you go eat someplace and the total is $50.00. You have $51.00 in your checking account and decide to use your debit card to pay, while leaving 10 in cash on the table as a tip. Assuming you don't have something setup to take money from savings or some other bank thing to cover overdrafts, etc., does your card get denied?

8/26/2006 12:39:56 PM

^ yes

the real question is, why would you eat for 50$ when you have 51$ in your account.
get some ramen noodles

8/26/2006 1:01:49 PM

If you're with wachovia, the auth goes through, wachoiva covers the ammount and hits your account for a $30 overdraft fee. When it clears for the real amount, sometimes they remove the fee, sometimes they don't and then you have to go and get it reversed

8/26/2006 2:04:17 PM

Dude... Amore's is still closed.

8/26/2006 4:27:37 PM

I talked with Sylvia about this thread and he gives his endorsement.

8/26/2006 6:21:30 PM

a dude named sylvia?. .. .

8/26/2006 6:24:07 PM

its Italian man

8/26/2006 7:20:42 PM

Sylvia is the man.

8/26/2006 7:36:37 PM

the owner of NY Pizza needs to get a Tony Soprano style beatdown

he is the biggest prick i have ever met

i will never eat in his restaurant again. maybe some day i'll take the time to tell the whole story.

8/27/2006 12:42:10 AM

It is NOT the credit card company that is adding the tip addition. The owner has complete and total control of that in the setting on his credit card processing station. He/she can set it to any percentage they want, including 0. If the guy at NYP couldnt explain this to you, he doesnt know what the fuck he is doing.

And before you rebut, I sold and installed Point of Sales for a LOT of restaurants.

8/27/2006 2:26:01 AM

Quote :

"guido's aren't middle eastern are they?"

i dont know, but any excuse to call someone a guido is good enough for me.

8/27/2006 3:11:21 AM

^^ Agreed in full here.

Everyone can defend the practice of doing this all they want, but the fact that he couldn't simply explain it in a minute reaffirms that he is an IDIOTIC SKETCHY FUCKER.

Seeing the number of people in this thread who think he's a jerk, and there are entire threads about how much of an asshold that particular owner is, um, yeah. whatever to the people jumpin down wolfpackKc's throat.

BTW just dont eat there. I wish amore's would open back up.
But yeah, I refuse to eat there anymore because I've watched the owner be a racist asshole and treat any customer who doesnt shut up and go away like shit. that and he likes to give anyone paying by credit/debit a fucking hard time regardless of how much they're putting on said card.

8/27/2006 9:58:33 AM

Bottom line is.......SYLVIA's!

8/27/2006 10:28:44 AM

^^^^ and ^^

It's entirely possible he's never bothered to learn that setting or how to change it. If someone else installed and set it up for him they may have just set it for him and left it, but he gave enough of an explination that the kid should have waited to see what would happen when the charge cleared. Ok so the owner was too stupid to know that it was a setting that he could change. By comparison the kid was too stupid to know a) what a hold is and b) the proper procedure for dispute resolution on his card. Act like a jerk and accuse someone of a crime they didn't do and they'll be a jerk right back to you.

8/27/2006 10:53:32 AM

^ winner

8/27/2006 10:56:44 AM

i quit eating at that place years ago. the owner is a tool. just go to sylvia's

8/27/2006 11:26:19 AM

I never said he didnt over react.

On the flip side of my above post, it amazes me how many people dont understand how our credit card systems work, or have never seen a practice like this (the pre-emptive adding of tips).

8/27/2006 12:02:58 PM

go cry to your mommy

8/27/2006 12:27:27 PM

ameripizza or whatever has double charged me, not a hold an extra charge
i assumed it was a mistake but i probably wont ever use a card there again

8/27/2006 1:02:20 PM

this is bullshit, i've never had a restaraunt pull any of this shit

8/27/2006 2:03:55 PM

Amore's is still closed ?

8/27/2006 10:11:35 PM

This reminds me very vaguely of the time a regular customer at my job came in, waving his July bank statements at us, asking why he had a charge of $8.xx and $9.yy on the same day.

Within minutes, RSO had faxed us copies of his receipts.

'tard forgot that he came to the restaurant twice that day

8/28/2006 1:20:01 AM

Hey i mean...idc bout this credit card thing...but has anyone noticed that ever since theyve hired theyre employees...from south of our border...the pizzas have been so much better...more sauce more cheese and its closer to the crust, and the crust is thicker...its like 100% improvement..

8/28/2006 1:23:09 AM