Quote :

"just about every meeting my managers stressed the "dont sell out of pocket" strategy. In other words, if you wouldnt buy it, dont sell it to the customer, and definitely dont sell them things they dont need. But you guys are gonna keep arguing that you know more even though most of you have never worked for the company"

EVERY time I've been there with friends, parents, family to buy something, we have been HASSLED TO THE END for the extended warranties. There have been nearly a dozen times where the employee would literally not give us the product until we agreed to take the warranty.

On black fridays, I've been LIED TO MY FACE about having items in stock until I agreed to take the extended warranties.

I've watched people go through so much shit there due to incompetence and lack of knowledge or concern for the customer. Don't tell me "OH YOU DIDNT WERK HERE YOU DONT KNOW"

9/24/2007 11:24:02 AM

http://www.worldnetdaily.com/news/article.asp?ARTICLE_ID=43685

Quote :

"A man trying to pay a fee using $2 bills was arrested, handcuffed and taken to jail after clerks at a Best Buy store questioned the currency's legitimacy and called police. According to an account in the Baltimore Sun, 57-year-old Mike Bolesta was shocked to find himself taken to the Baltimore County lockup in Cockeysville, Md., where he was handcuffed to a pole for three hours while the U.S. Secret Service was called to weigh in on the case. "

9/24/2007 11:24:45 AM

to reiterate on pg 2

and jackleg, most people dont have the tools to remove viruses from the BIOS. Viruses are near impossible to remove/and or clean, especially when in windows. They dont sell those tools in stores. Geek Squad does have them. So if a client has a virus but doesnt want to restore their OS, we can and will remove the virus for them.

9/24/2007 11:25:13 AM

...charging an astronomical price.

9/24/2007 11:25:51 AM

Quote :

"then I go online and save myself 20-40% "

9/24/2007 11:26:35 AM

Quote :

"and jackleg, most people dont have the tools to remove viruses from the BIOS. Viruses are near impossible to remove/and or clean, especially when in windows. They dont sell those tools in stores. Geek Squad does have them. So if a client has a virus but doesnt want to restore their OS, we can and will remove the virus for them."

this just about sums up the computer intelligence level of geek squad employees

heh they don't sell google at best buy

9/24/2007 11:26:51 AM

what a dumbass

9/24/2007 11:27:40 AM

Where's that video where they installed a program that recorded everything the geek squad did while "fixing" a customers computer and it caught them red-handed going thru all the customers shit?

9/24/2007 11:27:51 AM

here

It wasn't even for 'fixing' - it was to install itunes.

[Edited on September 24, 2007 at 11:29 AM. Reason : lkd]

9/24/2007 11:29:19 AM

im terribly sorry that best buys geek squad is a group of TRAINED SCRIPT KIDDIES that use prepackaged tools to remove things to the best ability of THE TOOL

but i really dont need to defend what i do when i have people scurrying down to best buy to get their computers out of the geek room, now do i? then again, sysinternals is about as "over my head technically" as i get...

9/24/2007 11:29:40 AM

they do have people do random checks in geek squad about every other week to make sure agents arent doing any unauthorized work...i.e. going through clients files

9/24/2007 11:30:04 AM

agents

9/24/2007 11:30:59 AM

somebody embed the secret agent man song

9/24/2007 11:31:48 AM

...implemented after that video was released. Like so, naturally.

[Edited on September 24, 2007 at 11:32 AM. Reason : fixing things = not sucking so fucking hard]

9/24/2007 11:32:11 AM

also, how do the AGENTS feel about getting paid MAYBE 10 bucks an hour to make best buy 150 an hour?

seriously, how can you defend this nonsense?

9/24/2007 11:32:12 AM

Quote :

"they do have people do random checks in geek squad about every other week to make sure agents arent doing any unauthorized work...i.e. going through clients files"

you mean like internal affairs? oh shit son, theyre gonna put the SYSTEM on trial for real. pffft.

9/24/2007 11:33:24 AM

Quote :

"or call me Alana Herod General Manager (919)412-1875"

9/24/2007 11:34:47 AM

ok i cant speak on behalf of all geek squad employees. I know our store wasnt involved in invading peoples privacy. There are shady people everywhere. So, sorry that happened.

i've also heard other horror stories, and our managers stress the importance of following procedure and respecting privacy. But there are always those assholes who will never listen. We keep them out of our store though.

9/24/2007 11:34:48 AM

Here's about 100 reasons not to like Best Buy.
http://consumerist.com/consumer/best-buy/

9/24/2007 11:36:12 AM

Quote :

"I know our store wasnt involved in invading peoples privacy."

No, you think.

You're all up on Geek Squad's cock like it raped you. Why did you leave?

[Edited on September 24, 2007 at 11:37 AM. Reason : alkjsdf]

9/24/2007 11:36:26 AM

wait, do you work at the bbuy out wendover skeet treets?

9/24/2007 11:37:12 AM

im more worried about the morons than the shady ones.

at least the shady employees hopefully know enough to fix the problem before rummaging around.

the morons, who knows

9/24/2007 11:38:14 AM

i've posted about this before - the amount of loyalty some people have to employers like best buy - where the employee makes a very small amount of money while the employer is getting rich off of them - it's not like best buy is a career at the geek squad "agent" level and the employee is somewhat invested in the success of the company

sweettreats is one of those idiots

9/24/2007 11:39:16 AM

once again I DO NOT WORK FOR BEST BUY

9/24/2007 11:40:32 AM

calm down, just wondering. i couldnt tell cause it seemed like you said we do this and that, instead of we did this and that.

9/24/2007 11:44:04 AM

i'd really like to see the geek squad find 2 oozed out capacitors inside a power supply with their "tools" that us normal folks dont have access to

then id like to see them charge the customer 35 bucks plus the cost of a new power supply. total.

9/24/2007 11:47:52 AM

http://www.geeksquad.com/pricing/default.aspx#section3

9/24/2007 11:50:14 AM

9/24/2007 11:55:13 AM

wow, terrible warranties too...

i offer "lifetime" on the work i do, and the worst i've ever had was a phone call from a lady to ask me if she left the computers manual at my house.

9/24/2007 11:55:34 AM

Quote :

"Operating System Install An agent can install the version of Microsoft® Windows that best suits you and your computer, as well as all critical updates. Software is not included. Learn More * $249"

9/24/2007 11:57:35 AM

heh

Quote :

"SP Troubleshooting Having problems connecting to your current high-speed or dial-up service? Call 1 800 GEEK SQUAD (1 800 433 5778) and we'll provide you with the info you need or schedule an appointment that best suits you. An Agent will: * Determine what's causing the problem * Help you get back on line ISP is not included."

$159

9/24/2007 11:59:40 AM

holy shit they should be driving hummers instead of those faggo VW's with these kinds of prices.. and all services should come with a hot blond with DSL's

and that aint digital subscriber line

9/24/2007 12:00:36 PM

im telling you guys, they also charge (my last sidejob told me) 65 bucks just to come out, or to diagnose. so add 65 to anything you listed

9/24/2007 12:02:13 PM

to any bestbuy geek squad people:

i have an opening at my job. depending on experience, you'll be making at least 17.50 hourly (up to 25) just doing inventory on computer parts in an office environment. job title is IT ASSISTANT. its like being the secretary for the IT guy. simple work, no bestbuy. pm me for resume address

9/24/2007 12:04:59 PM

ibts

9/24/2007 12:10:08 PM

got a couple pmS, i forgot to mention that this job is in greensboro NC. you would likely not see very much of me because i am in a different department and have NO DIRECT INPUT over whether or not you get hired. just have enough respect in that department to get resumes in.

9/24/2007 12:16:25 PM

best buy actually bought the whole "idea" of "geek squad" from some guy. He had his employees dress up and not look like shaggy nerds. Needless to say he sold it.

9/24/2007 12:43:03 PM

^^what kind of hours would they be getting?

9/24/2007 12:52:38 PM

Quote :

"also, how do the AGENTS feel about getting paid MAYBE 10 bucks an hour to make best buy 150 an hour? seriously, how can you defend this nonsense?"

I was hired part-time at $8/hr and when I turned in my 2 weeks noticed exactly 1 year later I was making $17/hr.

9/24/2007 1:17:24 PM

Quote :

"He wasn't blaming BB for user error. He was blaming them for misleading customers about the usability of their propety. "

GeekSquad explains to every customer that brings in a computer for Virus/Spyware removal that they need spyware and virus protection and the reasons why. If a customer declines its no longer best buys fault. This is NOT misleading. You can only lead a horse to water, you can't make it drink.

Quote :

"a) I have no fucking sympathy for someone who turns down a free warranty extension on a large purchase, whatever their reason may be b) if you're not a dumbass, it does. It's called a valuable personal property endorsement, and on my renter's policy (which I keep because I'm not on my bf's mortgage), I have that for my camera and my laptop. I specifically asked 'does that cover accidental damage, water damage, and theft?' The answer is 'yes'"

Read the fine print. It does not cover PC repairs. If you need a new mobo, you're fucked. Its such a lengthy process that if you use a computer for anything but playing games, it will cost you more in the long run with that much downtime.

Quote :

"I tried to come up with five people I know who shop at Best Buy more than "very rarely" ...I can't think of a single person. "

You're just a wierdo...and not because you don't shop at best buy...but because you simply are wierd. I'm sure your friends aren't any better.

9/24/2007 1:21:52 PM

Quote :

"It does not cover PC repairs. "

If you're referring to A) - it depends.

If you're referring to B) - it depends.

It can, and sometimes does.

Quote :

"You're just a wierdo...and not because you don't shop at best buy...but because you simply are wierd. I'm sure your friends aren't any better."

Do tell, exactly, how I'm "weird". Remembering the last time you ever interacted with me was ages ago, and that things like
- being ugly
- being fat
- liking to share porn
- being confident

are not "weird"

BTW, I was also referring to
- family
- coworkers
- classmates

9/24/2007 1:28:48 PM

Quote :

" If you're referring to A) - it depends. If you're referring to B) - it depends. It can, and sometimes does. "

it depends? It should never 'depend' on anything if its a working solution. I'd rather have a service plan that doesn't depending on anything then a sketchy homeowners insurance thats filled with if's and's or but's.

The only thing a service plan does not cover is software, and the easy fix to software is a full system restore which is free.

Quote :

"Do tell, exactly, how I'm "weird". Remembering the last time you ever interacted with me was ages ago, and that things like"

I'm not basing this on any physical aspects...because it has nothing to do with it, plus being 'ugly' or 'beautiful' is all in the eyes of the beer holder.

I'm basing this assumption on your posts.

[Edited on September 24, 2007 at 1:32 PM. Reason : fda]

9/24/2007 1:31:45 PM

Quote :

"It should never 'depend' on anything if its a working solution. I'd rather have a service plan that doesn't depending on anything then a sketchy homeowners insurance thats filled with if's and's or but's."

The 'it depends' is 'it depends on the policy'.

Which is something you investigate before needing.

Quote :

" I'm not basing this on any physical aspects...because it has nothing to do with it, plus being 'ugly' or 'beautiful' is all in the eyes of the beer holder. I'm basing this assumption on your posts."

I covered the physical because some people really do think 'ugly = weird'

So, you're calling me 'weird' based on posts that
- aren't that unusual
- you don't know for sure are at all representative


...yeah, I'm weird, alright.

9/24/2007 1:37:53 PM

^there isn't a policy out there that says "if your computer is in need of repairs we'll gladly send it in for service and replace any parts for free, including labor and shipping." Sorry but there just isn't. And the ones that do have that are for major appliances NOT everything in your home.

[Edited on September 24, 2007 at 1:43 PM. Reason : fda]

9/24/2007 1:43:27 PM

Did you read where I talked about the valuable personal property endorsement?
Now, I know that USAA is a generous company, and completely awesome in every respect
...but lots of folks use USAA.

If I could vouch for the CC warranty stuff, I would. Not having first-hand experience, I won't.

Quote :

"there isn't a policy out there that says "if your computer is in need of repairs we'll gladly send it in for service and replace any parts for free, including labor and shipping.""

Are you saying the BBs service plans cover that shit? General wear and tear and age? Well, I'm suprised. I still wouldn't buy one, though. Not from BB. (I did get one on my first laptop from Sam's, in 2003, because it was $20. That was one of those 'it's cheap enough that even if it sucks, it's no big deal' situations).

9/24/2007 1:48:49 PM

^yes it does. It covers battery replacement, because we all know batteries won't hold the same charge after 500 cycles as it did after the first cycle. It covers power surges, (now accidental although thats at an additional charge).

If its a video camera it covers cleaning etc...

What it doesn't cover is software. So don't be a dumbass and download a bunch of spyware infected porn.

9/24/2007 1:51:11 PM

Quote :

"It covers battery replacement, because we all know batteries won't hold the same charge after 500 cycles as it did after the first cycle. It covers power surges, (now accidental although thats at an additional charge). If its a video camera it covers cleaning etc..."

Still wouldn't buy it.

What's the price of a service plan on a $1400 laptop?

Why are you so hard on BB's nuts?

9/24/2007 1:52:38 PM

I'm not hard on anyones nuts, thanks. I am against misinformed.

9/24/2007 1:54:07 PM

You're awfully passionate about saying good things about a retailer that is terrible.

I'm calling a spade a spade.

9/24/2007 1:55:10 PM

hmm...i've lost track of which thread I was posting in, but in the other thread I guess in tech talk I was very negative towards best buy sales people. (same user, same thread, different section)

^i'm just well informed and have good experience as a customer with service plans. Always buy them on laptop's and tv's, and cameras. As far as consoles go, the manufactures warranty is stellar. Same applies to apple products. Never once had to buy apple care because their manufactures warranty was excellent.

[Edited on September 24, 2007 at 2:04 PM. Reason : fda]

9/24/2007 2:02:44 PM