maybe your dad is a cyborg smartass. he probably knows something you dont!

4/8/2007 9:34:48 PM

So, we get this escalation from a customer who is "a personal friend" of our CEO (confirmed to be true), ranting and raving like a lunatic.

Problem is a root cause analysis for a layer 2 loop.

The most important piece of info to have in troubleshooting a layer 2 loop is a good diagram. we ask for a diagram, and get this:



but I guess what can you expect from government employees?

4/18/2007 9:09:59 AM

^ umm.... i could expect to get in trouble for making fun of CEO's personal friends on a public message board..... but that's just me

4/18/2007 9:48:39 AM

hahaha


send it back with "What can brown do for you?" written on the top.

4/18/2007 9:59:39 AM

^^ I'm certain he reads TWW

4/18/2007 11:49:22 AM

i forwarded this thread to Chambers

4/18/2007 12:19:40 PM

I forwarded this thread to bill gates.

[Edited on April 18, 2007 at 12:22 PM. Reason : threads arent emails, duh.]

4/18/2007 12:21:59 PM

looks like he knew you were using a mac

4/18/2007 12:22:39 PM

http://thewolfweb.com/message_topic.aspx?topic=472871

Quote :

"no i mean everything was gone.............every game, ever program everything, every file, picture saved, everything. I had like 20 icons on my desktop and when i logged in that one time i had like 5"

classic, desktop shortcuts = actual files apparently, was surprised tdub went so easy on him, that's a good thing though

[Edited on April 18, 2007 at 12:35 PM. Reason : ]

4/18/2007 12:28:09 PM

One of our customer's DSL wasn't working so he drove to work to verify that The Internet was still up and running. He drove back home and then called us about his problem.

4/18/2007 1:05:29 PM

Quote :

"^^ I'm certain he reads TWW "

i'm sure he doesn't, but I still don't make a habit of making fun of personal friends of some of one of the richest man in the world who happen to be my boss

4/18/2007 1:28:42 PM

Unless he can do a google image search for this particular diagram, I think Digital will be alright.

4/18/2007 3:46:54 PM

my boss just told a guy that laptop warranties are a waste of money.



no shit. he just said it.


*shakes head*

4/27/2007 1:34:18 PM

^ Statistically, they are.

The majority of people won't use them.

4/27/2007 1:47:31 PM

That doesnt make them a waste of money. It makes them an untapped resource.


An accidental warranty is a beauty.

4/27/2007 1:49:41 PM

Quote :

"extended warranty? how can i lose!?"

4/27/2007 1:56:06 PM

^^ The majority of people won't NEED to use them, I should have said.

4/27/2007 2:04:22 PM

Quote :

"classic, desktop shortcuts = actual files apparently, was surprised tdub went so easy on him, that's a good thing though "

had this come up last week during a six sigma class

a professional engineer came over to me, "you're an IT guy right?"

"no, not at all."

he ignores this, and he brings his laptop over anyways.

he had the above problem.

4/27/2007 2:05:59 PM

Quote :

"Statistically, they are. The majority of people won't use them."

I haven't really seen any stats so you're probably right, but in my experience, I've had to use it for every laptop I've owned.

In addition to laptop hard drives and batteries being inherently high failure items, I tend to use them in ways that increase the odds of failure.

4/27/2007 2:11:38 PM

^ I work for a retailer that sells them, and internal statistics show that most people won't use them (otherwise it wouldn't be worthwhile to sell them). I wouldn't call them a "waste of money" but I wouldn't call someone else out for calling them a waste of money either. It's a subjective thing.

4/27/2007 2:18:38 PM

one day i was at home and my parents get a call from my neighbor saying my internets not working so my parents like can you go over and check. Just a side bit of information my neighbor went to some college in georgia and majored in electrical engineering. anyways i go over and i sit down in front of the computer and there's a black screen. well thinking it was on standby i wiggle the mouse and wait, nothing happens so i check to see if the computers on and you know what there was the problem. the guy didn't have the computer on. so i look at him and said you didn't have the computer on. He was like oh...and the look on his face was priceless it looked like he just saw a miracle being performed

4/27/2007 2:27:28 PM

"georgia"

:carlface:

4/27/2007 2:39:36 PM

Quote :

"^ Statistically, they are. The majority of people won't use them. "

And that's a great reason to consider not purchasing them if you're going to buy 1000 laptops. But, as with insurance, individuals often can't afford that unlikely loss.

4/27/2007 5:43:35 PM

i'm one of the people that doesnt get warrentys cause i will never use them

4/27/2007 5:52:03 PM

ive yet to need one as well.

4/27/2007 6:36:47 PM

I never get additional warranties. The regular ones last long enough to cover production problems, and after that time your computer's nearly obsolete anyways.

4/27/2007 10:30:51 PM

I've heard that on average companies payout about 25 cents for every dollar of extended warranty sales they take in.

4/28/2007 10:30:59 AM

Quote :

"Customer three C6509, One is sup 720 and two are sup 1a and not all the users are getting multi cat packs. Multi cat packs are not being router from the core switch to the others."

Dear customer, I believe that the problem is that your cat is spayed or neutered, thus preventing multi cat packs from being created in the first place.

4/30/2007 1:12:03 PM

>.<

4/30/2007 1:12:28 PM

sounds like a physical layer problem to me

4/30/2007 9:03:27 PM

5/1/2007 8:01:33 PM

email from customer:

Quote :

"I'm sorry I'm a bit confused by the term "unicast IP", is this referring to it just having one IP address? Is there a "multicast IP"?"

this guy is a "senior network engineer"

6/1/2007 3:42:12 PM

i've got idiots that cannot fathom the reason why their blackberry won't sync with outlook on REMOTE FUCKING DESKTOP.

i actually had to resort to "it just fucking doesn't" as the final explanation today.

6/20/2007 10:32:42 PM

This dude on the phone is shocked that A we can't change his homepage while his computer is turned off and B that we don't keep track and can't view a past history of his home pages.

Paging Big Brother

7/24/2007 5:40:08 PM

Quote :

"email from customer: Quote : "I'm sorry I'm a bit confused by the term "unicast IP", is this referring to it just having one IP address? Is there a "multicast IP"?" this guy is a "senior network engineer""

Did you give him the tdub response of:

http://www.Google.com

????

7/25/2007 2:34:45 PM

Quote :

"I never get additional warranties. The regular ones last long enough to cover production problems, and after that time your computer's nearly obsolete anyways."

credit card warranty doubling ftw

7/25/2007 5:10:37 PM

Quote :

"This dude on the phone is shocked that A we can't change his homepage while his computer is turned off and B that we don't keep track and can't view a past history of his home pages. "

I mean you can with SpyJax. Not that you should or do, but it's pretty trivially easy.

7/25/2007 5:43:57 PM

Quote :

""I never get additional warranties. The regular ones last long enough to cover production problems, and after that time your computer's nearly obsolete anyways.""

Since i got my laptop in 2004 i've used the warranty multiple times. Enough to pay for itself. I've gotten 2 new power adapters, and 2 new sound cards (accidently stepped on the cord plugged into the headphone jack on the laptop thus resulting in disconnecting the port from the sound board). Plus i recently just got a new HD. All completely covered by the warranty.

I guess i'm in the minority, as i agree most people probably don't use a warranty, but i take my laptop to the beach and use it to play shit on the tv, and when theres lots of people around shit can happen. Not to mention all these prementioned items came to my house within 48 hours, and if they had to install a part they sent a guy to my house the next day after chatting with tech support the previous night online. I defin would not buy a laptop without a good warranty unless it sits on your desk and doesn't go anywhere.

7/25/2007 8:30:45 PM

Yeah, that's crazy *knock on wood*. I've had 5 laptops and never a single problem.

My toshiba even survived a 4 foot fall on its corner at like the worst possible angle. Fucking dipshit in the airport, luckily the security people saw it, took our info and told me if anything ever happened they would gladly find him for me to send him a bill.

7/26/2007 3:49:37 AM

Yeah my laptop is the only thing i've ever had to use a warranty on. Usually my dumb ass rather than the laptop that causes the fault, so i get a warranty. Might as well make as much money as i can off of them replacing parts.

7/26/2007 8:13:40 AM

i'm about to use my extended warranty on my laptop

7/26/2007 8:22:35 AM

One of my coworkers just got a call from one of our customers that transfered his domain away from our name servers. He called us because none of his subdomains were working. He had told the new dns host to set up www and mail records but didn't bother to tell them about any of the other 200+ a records we had in his zone file.

Then he calls us up bitching about how none of his subdomains are working. His exact quote: "I don't care how you have to fix it, just get it fixed"

8/1/2007 3:43:08 PM

I alwasy advise people to buy extended warranties (3 years) on laptops, this is because i see a fairly high failure rate on crap, and nothing is really Cheap to replace on a laptop. Its not liek 3 years form now youll be able to get a screen for a laptop for $50 bux, but you can replace about any part in your desktop for the same amount.

My advise to most people Desktop 1 year, laptop 3 year.

8/1/2007 3:53:25 PM

Is the CCM in that diagram a Cisco Call Manager? I'm writing a management framework which includes diagnostics for that.

8/1/2007 10:43:15 PM

not really a tale, but i'm really tired of trying to explain to my dad (who is also my boss) that photoshop, piranesi, and sketchup are not magic. i can't take an ugly building with absolutely no landscaping, paint it, plant it, and make it look 100% real. there may be other people who could do that, but i have no official training in photoshop and can only do so much.

you can export epx files from sketchup to piranesi, and it carries over all of the 3d information...so when you paint one side of a building, it only paints everything in that exact same plane. piranesi cannot do this with regular images from a digital camera.

8/3/2007 11:45:25 AM

Quote :

"I mean you can with SpyJax. Not that you should or do, but it's pretty trivially easy."

I know there are ways to do it, I'm just surprised that someone would want their ISP doing that sort of thing.

I've also had guys ask if I can see their background while troubleshooting over the phone and they've asked me not to tell their wives what they have on there

8/3/2007 1:03:15 PM

Quote :

"not really a tale, but i'm really tired of trying to explain to my dad (who is also my boss) that photoshop, piranesi, and sketchup are not magic. i can't take an ugly building with absolutely no landscaping, paint it, plant it, and make it look 100% real. there may be other people who could do that, but i have no official training in photoshop and can only do so much."

it takes time to learn to use the tools appropriately, but you can mass, light, paint, plant virtually anything in photoshop. the best way to learn though is to be in a group of users that does it everyday, pick up the tricks of the trade. in a lot of ways photoshop can pretty much simulate anything. sketchup/piranesi are just tools somewhat unrelated to modifying photos, more-so 3d editing, also more artistic enhancements, not really photo-realistic

[Edited on August 3, 2007 at 2:55 PM. Reason : .]

8/3/2007 2:54:54 PM

so this girl comes in today with an HP laptop she bought from best buy earlier this week...

she bought the display model as-is no warranty

she took it home and turned it back on a couple times




hard-drive died.


haha so much for that deal. I just had to charge her $200+ for a new HDD and install.

8/10/2007 12:31:51 PM

^^Sketchup + VRAY = Photorealistic

8/10/2007 12:51:27 PM

Wow, that's pretty astonishing. It even looks like it was taken with a cheap digital camera.

^^ Within 15 days Best Buy will exchange it. And Best Buy honors the manufacturers warranty.

[Edited on August 10, 2007 at 1:33 PM. Reason : ]

8/10/2007 1:32:21 PM