Fiugred I'd post this here in the hopes that i may get better help than TWC offered me.

I moved into a new place two weeks ago, and since being here I've discovered that my highspeed connection sucks donkeyballs. I can't tell if it is the connection to the cable modem, or if it is the wireless router that is giving us problems, but we are experiencing speeds MUCH slower than what we had at the old place.

I'm not asking anyone to troubleshoot for me, but if you're bored at work and have any advice on how I might investigate and fix the problem, I'd appreciate the help. I wouldn't know if there is a link to material that covers this sorta issue, or if there are utilities I could run to find the source of the issue. Any help would rock tho.

8/9/2005 9:15:42 AM

post what this gives you http://www.nc.rr.com/speedtest.cfm when you are experiencing suckage. I just got 3.80Mbps which is aight. If you're getting a decent speed test result, the problem could lie in other areas, like the hardware you're using, or DNS issues, etc.

[Edited on August 9, 2005 at 9:54 AM. Reason : ]

8/9/2005 9:53:44 AM

my connection got noticably slower since last night. I just ran the speed test, and it came back 449kbps.

8/9/2005 10:04:56 AM

3.80 isn't great either. I get 4.85.

8/9/2005 10:06:10 AM

if you think it may be the router then just remove the router and plug one computer directly to the modem. Then reboot the modem (pull out it's power cable for a few seconds and then plug it back in). You should get a connection and ip then. See if your speed is fast. If it is, then your router is to blame (in some way or another).

8/9/2005 10:11:01 AM

if your new place is an apartment complex with lots of apartments (ie more than your last place) there could be heavy traffic by other people with RR sharing a connection...even though you have your own coax cable coming in your bandwidth still depends on who else in the area / on the same line is using how much bandwidth

8/9/2005 10:17:44 AM

31.87 mbps

8/9/2005 11:24:28 AM

OC what?

8/9/2005 11:28:53 AM

^31.87 mbps isn't even a (ds)T3

OC1 is like 52

8/9/2005 11:51:09 AM

Try #1: 2.18Mbps
Try #2: 4.56Mbps
Try #3: 3.01Mbps
Try #4: 1.81Mbps

The thing is, that it fluctuates. The connection speed will be great for a minute or two.. then it will snag and suck for about 20 seconds, then pick back up again... I don't get it. Shouldn't these things be somewhat consistant?




[Edited on August 9, 2005 at 12:05 PM. Reason : .]

8/9/2005 12:00:26 PM

is this a house or apartment?

8/9/2005 12:14:11 PM

Quote :

"The thing is, that it fluctuates."

cable is a shared connection

8/9/2005 12:27:34 PM

Everything but a dedicated T1+ is shared.

8/9/2005 1:15:07 PM

^lol?

Not really. That is so far from right i dunno what to say.

8/9/2005 2:47:40 PM

apartment

8/9/2005 3:02:14 PM

Quote :

"if you think it may be the router then just remove the router and plug one computer directly to the modem. Then reboot the modem (pull out it's power cable for a few seconds and then plug it back in). You should get a connection and ip then. See if your speed is fast. If it is, then your router is to blame (in some way or another). "

thats good advice to get a better connection, but a very wrong conclusion

8/9/2005 3:23:34 PM

very often a cable splitter will cause signal loss for your RR connection, try removing any splitters from the cable outlets, and reconnect just the cable modem (ie unplug ALL TVs)

Test speed, report results...

8/9/2005 4:04:40 PM

no splitters.. it's a direct connectioni from the cable jack to the modem... modem to router

8/10/2005 12:43:29 AM