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 Message Boards » » Help with Windows XP Page [1]  
packfromdapc
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The little box popped up on my computer to "install windows updates". I figured that it would be fine to just click ok, so I did. I don't really know what happened from there except it told me to restart me computer and I did just that. Now my computer won't turn on. It'll turn on and then shut off and then turn back on to a Blue Screen that says something like c000218...fatal error and something about can not run windows. Won't let me do anything after that.

I am the worst person with all this stuff and don't even know where to start to fix the problem. Can anyone help?!?! THANKS A TON!

8/10/2005 11:00:44 AM

darkone
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That is odd. Post the full error code and all of the information the error screen give if you can.

8/10/2005 11:11:47 AM

Petschska
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have you left your computer running for an extremely long time since restarting it? If so, then my guess is you have virus corruption.

8/10/2005 11:37:02 AM

packfromdapc
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I'll post the full code as soon as my roommate wakes up (I'm at work)

As for leaving my computer on, it stays on and connected to the internet 95% of the time. I hardly shut it off. But this all started right after I restarted it....I updated it and left it for a while before restarting it. Is there a virus through the "windows update"??

I hate computers

8/10/2005 12:02:48 PM

packfromdapc
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so the error message that comes up on a bright blue screen says "Stop:c0000221/unknownharderror/systemroot/system32/ntd77.77

i think they're 7s...they look really wierd.

can anyone help?

[Edited on August 10, 2005 at 3:26 PM. Reason : ;]

8/10/2005 3:26:40 PM

darkone
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"STOP: C0000221 unknown hard error" or "STOP: C0000221 STATUS_IMAGE_CHECKSUM_MISMATCH" error message occurs
View products that this article applies to.
Article ID : 314474
Last Review : May 25, 2004
Revision : 1.0
This article was previously published under Q314474
SYMPTOMS
You may receive any one of the following Stop error messages:
STOP: C0000221 unknown hard error
Path\File_name
STOP: 0xC0000221 unknown hard error
C:\Winnt\System32\Ntdll.dll (or another specific file or driver)
STOP: 0xC0000221 STATUS_IMAGE_CHECKSUM_MISMATCH
Path\File_name
For additional symptom details, see the “More Information” section.
CAUSE
This problem may occur if the file that is described in the error message is corrupted. The following files are checked for integrity when Microsoft Windows XP starts:
• All driver files (except those that are loaded by the system loader to start. the computer)
• All dynamic-link libraries (DLLs), including User, Graphics Device Interface (GDI), Shell, Kernel, Ntdll, Crtdll, and others.
This problem may occur if you install an inappropriate driver for your hardware. For example, you receive one of the error messages that are described in the "Summary" section if you install a millions of instructions per second (MIPS) driver on an X86-based computer.

This problem may occur if an Iomega Zip drive is on the same integrated device electronics (IDE) cable as the hard disk drive.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
RESOLUTION
To resolve this problem, obtain a new copy of the corrupted file or reinstall Windows XP. If you continue to receive any one of the error messages that are described in the "Summary" section after you reinstall Windows XP, a hardware problem or a network problem may exist.
MORE INFORMATION
This error message may be displayed in many different formats, including an error message that is displayed on a blue screen or an error message that is displayed in a dialog box. The type of format that the error message is displayed in depends on how much of the operating system was loaded when the corrupted file was detected.

8/10/2005 3:30:56 PM

30thAnnZ
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yes we can help.

but we're going to need nude photos and a case of beer.

8/10/2005 3:31:22 PM

packfromdapc
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So basically I have to reinstall my Windows XP? Am I going to loose everything on my computer?

8/10/2005 3:37:46 PM

30thAnnZ
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no

you should be able to reinstall without formatting, and it'll just install right over the OS and leave the data

or

you should have a restore disc that you could do a recovery with.

8/10/2005 3:52:58 PM

packfromdapc
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thanks a ton...i'll give it a shot tonight.

8/10/2005 4:03:18 PM

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