So it appears i have virus or a technical problem that won't allow me to run a virus scan. I tried uninstalling what I had and then I went to NCSU's website and downloaded the antivirus program again and the problem persists saying that it has been interupted during installation. If anyone can help me I'd greatly appreciate it.

10/25/2005 2:58:28 PM

try downloading and running a program called "stinger" in safemode. about a 50% chance it'll catch whatever virus you have (since it doesn't catch all of them, but it does get some of the most common) and I think stinger was just updated recently. Also, call 515-help. They can get a resnet technician out to your room to troubleshoot it for you. Getting your antivirus program up and running is in fact one of the things they do most often and are most experienced at.

10/25/2005 3:03:22 PM

Did you go through all of the correct removal steps when uninstalling antivirus before trying to re-install? I remember the NCSU website said something about having to do a few more things then just uninstall to get it fully off your computer.

10/25/2005 3:06:13 PM

when i had this issue earlier it was a corrupt windows installer problem, not sure if it's your problem, but throwing that out there...

10/27/2005 1:26:12 AM

i think that may be it, how do you fix it?

10/27/2005 3:26:59 PM

you could give nonav a try before reinstalling.

it blows away all NAV related reg edits and files

http://www.ncsu.edu/antivirus/files/NoNav.exe

we use it at work. Works great

10/27/2005 3:30:59 PM

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001112111324439?Open&src=&docid=2001120816371506&nsf=nav.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

10/27/2005 6:49:24 PM

Definitely call the help desk. You tell them you can't get antivirus on your computer because you think you have a virus, they'll have somebody come out.

10/28/2005 6:21:56 AM

I just fixed someones pc who was doing this exact thing

heres what you need to do

1) reboot pc, press F8 right after it restarts, before it gets into windows

2) when the menu comes up select "safe mode with networking"

3) after you get into safe mode, go to the following websites and run a couple of these online virus scanners linked below

4) after you scan for and remove any viruses present, reboot machine normally, log into windows and remove symantec antivirus and any other mentions of it in the add remove programs box (found in the control panel)

5) run the nonav application found at the link above and completely remove the program

6) reinstall symantec antivirus...and you should be good


heres a few scanners i like, in the order i like them...

http://housecall.trendmicro.com/
run the full scan here...antivirus and spyware

http://www.pandasoftware.com/products/activescan?NRMODE=Published&NRORIGINALURL=%2factivescan%2f&NRNODEGUID=%7b3B202047-35D4-4DA2-B310-B1DBEC2971F2%7d&NRCACHEHINT=Guest

http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
not sure if you can actually remove viruses with this one, but worth running

[Edited on October 28, 2005 at 2:38 PM. Reason : ]

10/28/2005 2:38:09 PM

Yes, synapse is right. Almost always, whenever a Symantec installation fails in this way, there is some virus or spyware on the system preventing it from installing properly.

Remove the malware first, then it should reinstall perfectly fine.

-bigginal

10/31/2005 11:32:25 PM

here's a mirror for NoNAV:
http://symantec.netvision.net.il/Enterprise/Removal%20tools/

10/31/2005 11:54:42 PM

^ after clicking on that link which one of those do I want to use? thx.

[Edited on November 1, 2005 at 1:38 AM. Reason : this prob has happened to me as well]

11/1/2005 1:37:28 AM

^ i would use the link towards the top of the page, or the last noNav link on the link right above

11/1/2005 9:34:56 AM