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Prospero
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Is anyone else not reporting points/stats?

I played a little bit of BF2 a couple nights this week, all on 64-person maps and none of my 300-400+ points nor any of the 6 medals show up on my acct...

This is VERY frustrating... I've reported both incidents to EA and here are the responses...

EA Customer Support Support FAQ on stats lost:
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_sid=BC_BmlGi&p_faqid=14853

EA Forum about Stats issue:
http://forums.ea.com/mboards/forum.jspa?forumID=140

Thread about it (apparently I'm not the only one)
http://forums.ea.com/mboards/thread.jspa?threadID=246761&tstart=0&start=165

Latest response from EA in the forums:

Quote :
"EA has changed the answer the send to people that contact them in the supportpages.

This is what EA say at the moment:

Response (EARepJoseph) 07/11/2007 03:49 AM
Hello there,

Thank you for contacting EA technical support about your Battlefield stat loss issue. At this time we have gathered information from many players and we are using that information to troubleshoot the ongoing issue. We cannot promise that your lost stats and items will reflect on your account.

Again, we recommend that you visit this FAQ and subscribe to the update notification that is associated with it. As soon as we know more information we’ll update this article.
http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=14853

We offer the sincerest of apologies for the inconvenience and your ongoing patience is greatly appreciated.

Should you have any further questions or troubles, please just let me know.

Sincerely,
EARep Joseph
Player Relations
Electronic Arts."


After my 2nd online support ticket (I also told them I have the battlerecorder files to prove it.)

Quote :
"Thanks for contacting us with your question about your Battlefield 2 Stats. Our team is currently reviewing all of the information we have collected over the past few days and hope to have a resolution soon. We do not currently have an ETA on when this will be resolved. We do however have an FAQ with information regarding this issue. As soon as we have further information this FAQ will be updated. If you would like to receive a notification when we update this FAQ, please make certain you click the “Notify me by email if this answer is updated” button at the bottom of the FAQ."

7/13/2007 11:37:49 AM

gs7
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People still play this??

Heh j/k ... the game is still fun, and we should play this weekend ... even if the stats losses are annoying.

7/13/2007 11:40:21 AM

Prospero
All American
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sorry, meant to post this in entertainment

7/13/2007 11:50:14 AM

Arab13
Art Vandelay
45166 Posts
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yes, stat recording has been on the fritz the last few weeks actually, they say they are working on it...

on another bf2 tech related note

i cant get my ingame voice to work..... it was working... now it's not.... (and yes i've reinstalled it and messed with the settings and all that noise)
when i press the voice button the small icon does not come up on the screen at all... (and yes this is a battlecommo server, and yes i know what button it is)

7/13/2007 4:23:29 PM

YOMAMA
Suspended
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http://battlefield.ea.com/battlefield/bf/battlefieldnewsdetail.aspx?site_id=UU1COM5Y-ZEUW-FIC6IS62&storyid=13924

7/13/2007 7:22:05 PM

YOMAMA
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2000 points to everyone for some reason the other day

8/10/2007 3:13:06 PM

gs7
All American
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Yep, and while 2,000 isn't much for people who are points-hungry, at least EA acknowledged the problem, gave a small compensation and (claim to) have fixed the problem. That's more than they typically do.

I just play for fun ... the points/medals are a fun diversion for me.

8/10/2007 3:51:20 PM

WolfAce
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man I haven't played in a while, might get back into it but i've been playing graw recently

8/10/2007 5:01:17 PM

Arab13
Art Vandelay
45166 Posts
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nice i can use 2k points

8/13/2007 11:36:51 AM

Prospero
All American
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everyone got 2,000pts and a gold star

http://support.ea.com/cgi-bin/ea.cfg/php/enduser/std_adp.php?p_faqid=14853&p_created=1182290548

Quote :
"Following the June outage of Battlefield 2 stats, DICE and EA have been working to compensate all players who were active during that time for the inconvenience that we realize this issue represented. After examining all the options, it has been decided that players who were active during the stats outage will be granted 2000 points as well as a gold star. This will be awarded to over 150,000 affected players starting at 12:00AM PST August 9, 2007. There is not a public list of the players that will be compensated available, although it should include all of those who played during and around the time of the outage.

Additionally, it was recently discovered that stats from some 64 player servers during the outage period could not be recovered as we had previously believed and sincerely hoped. Stats from smaller servers were unaffected. However, we realize and recognize this still represents a disappointing loss of both time and points to a great deal of players. We want to apologize for that unanticipated outcome, and wish we could provide additional compensation.

We hope that this compensation goes some way towards easing the loss, and wish to again apologize for the frustration this stats issue represented for many of you.

Update: At this time all players who were eligible for compensation should have their 2000 points and gold star."

8/13/2007 6:14:21 PM

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