Seriously a 1 800 number busy for 8 hours???


Seriously road runner out all day???

I mean fuckin a

7/14/2008 7:53:54 PM

there's a reason they are #1 in bad customer service

7/14/2008 7:54:27 PM

i know i'm never surprised by the things i go through for them

7/14/2008 7:54:58 PM

glad i got free wireless (kinda shitty, kinda ok)here as a backup, and i can use my phone as a modem. the only downside is that i can't play on xboxlive

[Edited on July 14, 2008 at 7:55 PM. Reason : sdr]

7/14/2008 7:55:08 PM

http://www.wral.com/news/news_briefs/story/3205175/

7/14/2008 7:55:27 PM

I was at the atlantic ave store today and there was 30 people in line in front of me.

One dude was like the anger management guy and totally freaked lol. Then all the poor people thought their service was cut off and waited in line only to find out it was an outage.

7/14/2008 8:00:21 PM

you should be able to get at least a $20 credit. every time my internet went out even for just an hour or so I would get credits. Just tell them that you have a home office and that your internet being down could have potentially cost you customers

7/14/2008 8:03:19 PM

yo guy-

try 1-866

7/14/2008 8:03:38 PM

All the numbers are busy

7/14/2008 8:35:24 PM

The sideways ball cap crowd runs customer service which is why it sux.

7/14/2008 8:42:29 PM

Hah I really do have a home office and it has been off al day huge pita

7/14/2008 9:02:48 PM

internet is fine here, but TV has been out all day

7/14/2008 9:06:50 PM

Haha I called Time Warner business at 3:00 when this happened and they didn't have the foggiest what was going on. They figured out their server to my modem wasn't working but still wanted to send out a tech to my office.

7/14/2008 9:11:33 PM

just got my cable and internet back

7/14/2008 9:13:39 PM

Ive had TWC when i lived in Raleigh but Charter Communications is fucking terrible

7/14/2008 9:14:31 PM

Yeah, it's hard to bitch on the internet about not having internet when you don't have internet

7/14/2008 9:19:51 PM

Oh, I thought it was just me. Glad it didn't last longer.

7/14/2008 9:30:34 PM

from what i've heard there isn't really a single good cable or dsl provider in the us

7/14/2008 9:32:41 PM

Hahaha tww saves the day again if it was not for this thread I would not have known the internet was back lol

7/14/2008 9:35:19 PM

Yeah I just happened to still be sitting on the floor after giving up fucking with the cables when I saw my modem light up.

7/14/2008 9:37:50 PM

guy cut the damn cable line in our yard grinding a stump sunday afternoon. called time warner and they said it'd be tuesday afternoon before they could get to it. i laughed at the lady and told her i'd fix it myself.

7/14/2008 9:39:13 PM

Just got ours back, thank goodness we we're running out of episodes. One a positive note I can get on tww from my phone now if I just remember my password, I can post

7/14/2008 9:40:49 PM

I dialed their number 14 times today before getting through. This was after someone in another thread told me that the 866-4TWC-NOW number is still active (I had tried calling off and on for the past 6 fucking weeks and it has been busy every single time I called.) It also seems to have disappeared off their website as of a few days ago when I was asking.

So I had three things I wanted to discuss. First was the current service outage. I went through their obnoxious phone system to be told by a computer "There is an outage in your area. Our service representatives do not have any additional info for you so I'm hanging up on you now." I started pressing numbers (0) and saying things like "billing" but their fucking phone system hung up on me.

It took six more tries to get through.

Oh, and their offer of a two year contract with a price lock guarantee is bullshit. You're not a damn cellphone company. I can't just pick up my Time Warner cable and take it with me if I move out of the area (which is becoming a real possibility right now.) And yes, there is a cancellation fee if you cancel within the two year period.

Yeah, fuck Time Warner. I think it's time for me to take my business elsewhere. Just gotta research the alternatives.

[Edited on July 14, 2008 at 9:45 PM. Reason : l]

[Edited on July 14, 2008 at 9:47 PM. Reason : l]

7/14/2008 9:42:26 PM

Just got cable back!. but seriously, time warner= epic fail this time

[Edited on July 14, 2008 at 9:56 PM. Reason : I would have been pissed as hell if i missed weeds]

7/14/2008 9:46:55 PM

my cable internet was out since saturday, i spent about 3 hours on the phone before giving up


by the way the 866-4 TWC NOW number's tech support option doesnt work
you ahve to call the local office and get transfered

[Edited on July 14, 2008 at 10:00 PM. Reason : .]

7/14/2008 9:55:28 PM

Just got this in an e-mail from someone who heard me bitching about it yesterday:

Quote :

"after trying to call Time Warner Cable 26 (I actually kept track) times from 2 different phone numbers... I finally gave up. I called Direct TV and they have an offer for 150 chanels plus local for 34.99 per month for the 1st year... low and behold they answers after 1 call too... "

I wish Time Warner would create a T-Dub account and answer to this. Their service has gone to absolute shit as far as I can tell. Maybe someone should call them and tell them about these threads. Oh wait.

[Edited on July 15, 2008 at 4:01 PM. Reason : s]

7/15/2008 4:00:34 PM

[user]TimeWarner[/user]

7/15/2008 4:01:24 PM

yesterday i found this number with my phone's internet:
203-351-2221
http://consumerist.com/tag/phone-numbers/?i=5013973&t=reach-time-warner-cable-executive-customer-service

it's time warner's executive customer care line. it ended up just being an outage for a large area b/c a line got cut by a water company, but they were very helpful. since it was after 5 when i called they told me i probably wouldn't get a call back last night, but i got a call this morning from a guy and he explained why the outage occurred and apologized for the inconvenience and comped the day on my bill w/out me even having to ask.

i called that line because i couldn't get anyone on any other ones. the main number i had kept telling me the were having "technical difficulties" and to try back later.

[Edited on July 15, 2008 at 4:04 PM. Reason : ]

7/15/2008 4:04:13 PM

i'm seriously considering switching over to someone else. my new cable box is HORRIBLE and is the biggest pain in the ass buggy piece of shit I have ever used. I tried to call customer service one night and when i finally got through, there was an estimated hold time of 45 minutes. FUCK that.

7/15/2008 4:05:21 PM

you're supposed to call the "local provider" to report technical difficulties...not the 1-800.

7/15/2008 4:17:37 PM

^^ And everyone loves the new firmware as evidenced by this thread:
message_topic.aspx?topic=521231

7/15/2008 5:16:50 PM

back home my parents really hate time warner, but they have a monopoly in the area on cable.

7/15/2008 5:17:58 PM

Well if you get to Californyay and find Internet let us know, won't ya?

How will I let you know? You won't have Internet . . .

7/15/2008 5:38:01 PM

weird, i was out at tryon and junction right about when this happened

7/15/2008 5:39:56 PM

i hate TWC. even if this isn't their fault.

7/15/2008 6:23:21 PM