ANSWER YOUR DAMN PHONE

7/15/2008 11:31:50 PM

one day i'll be casually scrolling wral.com

headline: "Local man off kaplan burns TWC to the ground".

7/15/2008 11:35:02 PM

Quote :

"after trying to call Time Warner Cable 26 (I actually kept track) times from 2 different phone numbers... I finally gave up. I called Direct TV and they have an offer for 150 chanels plus local for 34.99 per month for the 1st year... low and behold they answers after 1 call too..."

message_topic.aspx?topic=533750&page=1#11811115

7/15/2008 11:36:38 PM

7/15/2008 11:37:00 PM

that's pretty much my answer to everything . . . "just burn down the building"

go camp out at the office wearing your most convincing mangry face

7/15/2008 11:37:07 PM

I was once on the phone on hold w/ twc for several hours, when I got the message, "I'm sorry, you have been on hold to long, CLICK" (or something to that effect)

I proceeded to storm out of the office, and into thiers (w/ a very fast drive between).

7/15/2008 11:49:24 PM

^ That happened to me as well, without the angry drive.

7/15/2008 11:51:51 PM

I dont know if you have been up there lately but you would have been on hold there too.

I turned in all of my cable boxes yesterday and when I got there there was 25 (no exaggeration) people in line, two slow people working, and the line was out the door.

Needless to say I was pissed but that should be the last time I have to do that.

7/15/2008 11:54:55 PM

maybe we should all form a strike against TWC?

7/15/2008 11:56:32 PM

I did this is what its called

- Direct TV
- Vonage
- Earthlink Broadband (7.0mbps for $29)

The earthlink modem is not here yet is the only problem.

7/15/2008 11:58:24 PM

LOLZ I got TWC today at my new place
so far so good, so what?

7/15/2008 11:59:09 PM

^^ how much is your direct Tv package and what does it include. I thought about trying to do that once but didn't want to deal with the hassel of all the packages and rates increase after the first 6 months or whatever.

7/16/2008 12:01:11 AM

I thought you were gonna post that your gas got stolen again....then I rad the Time Warner part....

[Edited on July 16, 2008 at 12:03 AM. Reason : w]

7/16/2008 12:03:01 AM

I thought Earthlink=Time Warner. My "earthlink" bills always came on Time Warner letterhead.

7/16/2008 12:04:12 AM

It is the same service, you just get a new customer discount for six months (7.0 for 29.99)

I was paying that for 1.5 now, I just bitched when I finally got through and they put me back on 6.0 for 34.99, not great but acceptable.

7/16/2008 12:13:07 AM

anone's sound not working?

7/29/2008 12:36:17 PM

[Edited on July 29, 2008 at 1:54 PM. Reason : one of these days...]

7/29/2008 1:53:18 PM

I've been trying to get up with them for a few hours today to see about setting a time for aug 15 to get mine connected

7/29/2008 2:24:55 PM

fuck twc

7/29/2008 2:25:18 PM

i never call them if i need them

my travels take me close to their building in gboro about once or twice a week. so if i have any problems, i just go in there and talk face to face with a person

beats the hell out of waiting on hold, its faster, you get the right person, etc etc

PS - they either unlocked my cable modem or fixed a huge pipe problem, because my download bandwidth has TRIPLED in the past week... which is awesome because i fucking abuse this connection so hard

7/29/2008 2:28:42 PM

i wish there was at least a viable alternative

7/29/2008 2:28:54 PM

Setup installation at my new house

I was supposed to get

Digital Cable with DVR and the HBO premium pack
RR

They installed both yesterday but my HBO pack didn't work. Then today I went to DVR something and I found out that the DVR service wasn't enabled.

I only had to spend 5 minutes on the phone yesterday to get my HBO turned on. I am going to try to call tomorrow about the DVR.

7/29/2008 2:30:29 PM

thats weird, i turned on hbo the other day with my remote control

7/29/2008 2:32:07 PM

http://www.windstream.com/residential/broadband.aspx

?

7/29/2008 2:38:10 PM

i tried for 3 days a couple of weeks ago, and all they told me was that they can't do shit until the people living there now call to have theirs disconnected and that if i wait too long to schedule an appointment i'll likely not get it for 6-8 weeks

7/29/2008 2:41:21 PM

The person I talked to on Monday was apparently retarded.

8/27/2008 12:34:06 PM

Direct TV ftmfw

8/27/2008 12:39:45 PM

The person I talked to let me sign up to cancel my roommate/boyfriend's service because I was signing up and calling to schedule the new install and I had all his information. She also told me we would be able to call the day it was disconnected and get a new installation set up within a day or two, which I thought was weird, so I asked her if she was sure about 80 thousand times and she said yes. Now a week into September is the first time they can set it up and that doesn't work so I said cancel the disconnect and they're all like, "You can't do that. He has to call us to do that." But you let me fucking set it up in the first place! If you get out there before you actually answer his call ... because he's probably going to be waiting for 45 minutes ... I am seriously going to kill someone.

8/27/2008 12:43:05 PM

KILL IT WITH FIRE

8/27/2008 1:00:23 PM

When does Time Warner lose its monopoly in this area?

8/27/2008 1:03:42 PM

The thing that got me was the fucking customer service line having a busy signal all the time.

I mean if you have an 800 number and the line is busy that means TOO MANY people are calling to bitch.

8/27/2008 1:06:02 PM

yeah they gave my number to a damn telemarketer. and I've had that number for only a week.


wtf.

8/27/2008 1:17:07 PM

Oh guess what. It was already been disconnected. They will "try" to reconnect it. How kind of them.

8/27/2008 1:17:55 PM

Some of you are going to look mighty silly when Direct TV tells you that have too many trees around your house . . .

8/27/2008 1:28:34 PM

twc would have to surrender the area or the fcc would have to rezone it for anyone else to offer raleigh the same service twc does...i just called windstream to check, cause i hate twc as well/

8/27/2008 1:30:47 PM

was put on hold for 20 mins while i waited for customer support 2 days ago

guy had to come this morning and replace the dvr - he called it a piece of shit too

8/27/2008 1:40:03 PM

20 minutes, damn do you know somebody there? lol
it usually takes 30-1hr to get through for me

8/27/2008 1:41:33 PM

i live in a huge ditch covered in trees, leaving TWC or no cable as my only option for TV... sucks donkey balls

I eventually dropped cable because their HD shit is too expensive for the 5 or 6 fucking channels you actually get and the god damn DVR boxes... I think you all know about those DVR boxes.

8/27/2008 1:44:46 PM

the only good thing i can say is when i canceled my service a while back i took in all my shit and they didn't even look to see if i had brought back everything or if anything was broke (one of the controllers was)

i got a free component cable out of it too

whatever there needs to be an official bitch about twc thread

8/27/2008 1:44:53 PM

Glad I just saw this thread.


So we needed our internet connected and had an appointment for 8am-12pm yesterday.
I sit there the whole time, no one comes, no one calls.
Fiancee (account is in her name) calls TWC, explains the situation, they said it was a big oversight on "dispatch" to not call us, so they credited our account $40 and said that they'll have someone there at "8am sharp" this morning.

Not surprisingly, no one comes.

TWC calls my fiancee at 10:23am, 3 minutes into her class at law school. She can't answer, it goes to voicemail, and because of that they cancel our appointment (which was supposed to happen 2.5 hours before this).

I get on the phone with TWC, explain what's happened, and while the guy puts me on hold to try to reschedule another appointment, my cell phone dies while I'm looking at the built-in calendar. I guess the software crashed, because the whole thing went dead.


Now I'm going to have to call those fuckers again later tonight. Joy...

[Edited on August 27, 2008 at 1:55 PM. Reason : ]

8/27/2008 1:54:52 PM

holy fucking shit these folks never cease to amaze me with their stupidity.

we upgraded to digital cable w/ dvr. the guy came and installed the box today. we have an HD tv and they didn't give us an HD box. ok, no big deal. we'll just call them up, explain this and they'll get us another box since it's the same price, right? yeah, right. this dumbfuck of a customer service rep tries to tell us we have to buy the goddamn "HD suite" or some shit. then we're like, "no, we just want the high def channels, we don't even get wralHD or anything." we finally get the idea across to her that they're separate and then she tells us that it's gonna cost more. we know this is incorrect, but we're like, "ok, how much more will our bill be in the end?" she runs some shit or something and then is like "umm, it'll cost the same"

NO FUCKING SHIT YOU FUCKING BAG OF COCKS. IT IS A FUCKING SHAME THAT I KNOW MORE ABOUT YOUR PRODUCTS AND HOW MUCH THEY COST THAN YOUR GODDAMN CUSTOMER SERVICES JACKOFFS.

they're coming to change it out monday afternoon and it won't cost a dime more. fucking idiots.

9/25/2008 9:01:31 PM

this doesn't surprise me at all

9/25/2008 9:03:23 PM

they'll probably stick us with another installation charge or something though.

[Edited on September 25, 2008 at 9:08 PM. Reason : we should've just unhooked the damn thing and went up there and exchanged it ourselves]

9/25/2008 9:08:08 PM

ftmfw

9/25/2008 9:29:14 PM

10/10/2008 4:50:37 PM