anyone else having issues?

i'm on the online chat thing with twc now...

AND its a woot off.

10/22/2008 1:46:26 AM

i have a feeling this is going nowhere...

Quote :

"Stacy Spencer(Wed Oct 22 2008 01:44:37 GMT-0400 (EDT))> Hi Evan. Evan(Wed Oct 22 2008 01:44:46 GMT-0400 (EDT))> hey Evan(Wed Oct 22 2008 01:46:18 GMT-0400 (EDT))> roadrunner is down and i can't get it to come back up Evan(Wed Oct 22 2008 01:46:22 GMT-0400 (EDT))> already tried resetting the modem Evan(Wed Oct 22 2008 01:46:31 GMT-0400 (EDT))> it never gets a downstream signal Stacy Spencer(Wed Oct 22 2008 01:46:52 GMT-0400 (EDT))> What I understand is that, you cannot connect to the internet. Evan(Wed Oct 22 2008 01:46:59 GMT-0400 (EDT))> yes Stacy Spencer(Wed Oct 22 2008 01:47:29 GMT-0400 (EDT))> While I am running some diagnostic tests on your modem, could you please answer a few questions so that I can assist you better? Evan(Wed Oct 22 2008 01:47:39 GMT-0400 (EDT))> sure Stacy Spencer(Wed Oct 22 2008 01:47:59 GMT-0400 (EDT))> Do you have a router or hub connected to the modem? Evan(Wed Oct 22 2008 01:48:15 GMT-0400 (EDT))> i do normally, but i've got it connected directly to my laptop right nw Evan(Wed Oct 22 2008 01:48:44 GMT-0400 (EDT))> none of that matters though - the modem never locks on to a downstream signal Stacy Spencer(Wed Oct 22 2008 01:49:04 GMT-0400 (EDT))> Are the modem lights ON? Evan(Wed Oct 22 2008 01:49:18 GMT-0400 (EDT))> the power light is on and the downstream link is flashing Evan(Wed Oct 22 2008 01:49:31 GMT-0400 (EDT))> the modem logs say "Acquired DS with status NO FEC lock" Stacy Spencer(Wed Oct 22 2008 01:50:20 GMT-0400 (EDT))> Have you tried resetting the modem? Evan(Wed Oct 22 2008 01:50:27 GMT-0400 (EDT))> yes, i already said that"

10/22/2008 1:51:41 AM

Same deal in North Raleigh, without the w00t off.

10/22/2008 1:51:56 AM

TWC sucks cock, but differently.

10/22/2008 1:52:44 AM

Wanna know how I know you're gay?


You live in north Cary.

10/22/2008 1:54:24 AM

moar converzation plz

10/22/2008 1:57:05 AM

Quote :

"Evan(Wed Oct 22 2008 01:53:44 GMT-0400 (EDT))> are you still there? Stacy Spencer(Wed Oct 22 2008 01:54:04 GMT-0400 (EDT))> Please ensure the following: 1. Power outlet which supplies power to the modem is not faulty. 2.Check the physical connections of the cables at the modem. 3.Ensure that the modem standby button is not ON. Evan(Wed Oct 22 2008 01:54:45 GMT-0400 (EDT))> the power outlet is fine because the modem is on, the cables on the modem are all fine and connected tightly, and the standby button is not on Stacy Spencer(Wed Oct 22 2008 01:55:28 GMT-0400 (EDT))> I will need to set up a service call to correct this problem. I can have a service technician to your place. Stacy Spencer(Wed Oct 22 2008 01:56:39 GMT-0400 (EDT))> On 10/23 between 3-5p.m. Will that be fine? Evan(Wed Oct 22 2008 01:56:51 GMT-0400 (EDT))> i don't think it's anything on my end - one of my friends who lives nearby says his connection is down as well Stacy Spencer(Wed Oct 22 2008 01:57:46 GMT-0400 (EDT))> Evan, there is no outage detected in your area."

10/22/2008 1:59:23 AM

:carl face: to TWC

10/22/2008 2:00:33 AM

Quote :

"Stacy Spencer(Wed Oct 22 2008 01:58:06 GMT-0400 (EDT))> Shall I set up the service call? Stacy Spencer(Wed Oct 22 2008 01:59:33 GMT-0400 (EDT))> If the issue is resolved, you can cancel the service call by contacting us again on TWC Online Chat Support. Evan(Wed Oct 22 2008 01:59:30 GMT-0400 (EDT))> ok Stacy Spencer(Wed Oct 22 2008 01:59:40 GMT-0400 (EDT))> There is no charge. Evan(Wed Oct 22 2008 01:59:54 GMT-0400 (EDT))> that's fine then - just know i'm pretty sure you're wasting a truck roll"

10/22/2008 2:00:43 AM

Quote :

"Wanna know how I know you're gay? You live in north Cary."

so everyone that lives in north cary is gay?

10/22/2008 2:01:27 AM

It would seem so.

10/22/2008 2:03:37 AM

That's only true if the population of North Cary is evan. And I know about 200 more people that live in North Cary.

10/22/2008 2:23:14 AM

i feel this is going to severely impact my chances of getting a Blogging Old CEO

10/22/2008 2:24:09 AM

lol. TWC. I fucking hate them. I went through months of that shit with them.

I finally got put on the "irate customers" list so I got handed off to a higher level and they quit sending their cable checker "technicians" out and started sending level II techs that actually check shit out. I'm pretty sure they're got a good file on me so far

10/22/2008 7:46:35 AM

How do I get on this list?

10/22/2008 8:10:35 AM

where do i sign up to be a dickbag?

10/22/2008 8:14:29 AM

Yea when I had TWC in Raleigh, it would randomly cut out for about an hour at a time, usually during the day and usually when I was trying to do something on webct/vista. This kept occuring over a couple months but I always had the outlook that it wasn't the person on the phone's fault so I always made nice no matter how angry I was. My wife called once (she doesn't have that attitude or atleast didn't this time) and they sent somebody out and it got fixed. I think they like getting yelled at.

10/22/2008 8:19:48 AM

i think that every cable company is the same and it is pretty retarded but without complaining to the utility commission, nothing is going to change

10/22/2008 8:53:28 AM

this may be a stupid question but, how were you doing the online chat if your roadrunner was down?

10/22/2008 8:59:20 AM

^ HOLY FUCKIN GSHIT PARADOX

10/22/2008 10:20:02 AM

Quote :

"this may be a stupid question but, how were you doing the online chat if your roadrunner was down?"

iphone+pda.net

10/22/2008 10:21:57 AM

FWIW Evan. I also lost internet in Cary last night about the same time you did. When I woke up it was working.

10/22/2008 10:24:05 AM

Quote :

"How do I get on this list?"

see below

Quote :

"where do i sign up to be a dickbag?"

just be one.


enough calls + agitated tone of voice + telling them no to all of their suggestions + a few choice words + asking to speak to managers + threatening to end service + threatening to not pay the bill + asking for discounts due to lack of service + telling them what they are going to do = irate customer's list

and

irate customer's list = tech manager + tech specialist + showing up ON TIME + not leaving until the problem is diagnosed + problem being fixed

10/22/2008 10:26:20 AM

not as bad as the new welcome signs saying


SNOW PLOWING IN PROGRESS




i was like WTF

10/22/2008 11:01:04 AM

Quote :

"iphone+pda.net"

yup

it's back up now though

i'm debating on whether or not i should cancel the appointment

10/22/2008 11:54:50 AM

You could probably murder the tech and no one would ever know.

/Seinfeld

10/22/2008 12:13:08 PM

it's not just roadrunner's tech support

explaining a cable box failure is equally as frustrating

10/22/2008 12:18:05 PM

Quote :

"yup it's back up now though i'm debating on whether or not i should cancel the appointment"

do you frequently lose service/have service degradations?

If yes to either, keep the appt, get the cable checker techie to come and tell you what you already know (the problem is not inside your place or your equipment). Make sure he logs that, and tell him (if he doesn't suggest it, which he may not, if your service is fine at the moment) that you want the next level tech's to come out and look at the boxes/lines for your grid.

10/22/2008 12:56:54 PM

lmaaaao... time warner fails miserably... yet again

Quote :

"Ethan Hall: Hello! Thank you for choosing Time Warner Cable's Online Chat, My name is Ethan. Please allow me two minutes to retrieve your account details. Ethan Hall: What I understand is that, you want to cancel the service call. Evan: yes Ethan Hall: Thank you for your confirmation. Ethan Hall: I will be happy to assist you. Evan: thanks Ethan Hall: Evan, I cannot locate any service call on your account. Evan: there was supposed to be one from 3-5pm today Evan: i spoke with an analyst last night Ethan Hall: Evan, I have checked your account at 402 *** **** **** Ethan Hall: There isn't any service call created on the account. Evan: hm, ok... well never mind then. Ethan Hall: Is there anything else I can assist you with? Evan: nope, that's it Ethan Hall: Thank you for chatting with Time Warner Cable, again my name is Ethan. We value you as a customer."

10/22/2008 1:14:27 PM

lollerz. they've done that to me a lot. and the exact opposite - set up service calls when I didn't want them.

10/22/2008 1:23:49 PM