I placed an order for a motherboard for an XPS 700 on May 27th. I got multiple emails saying the estimated delivery date was delayed, and today they cancelled the order and placed another identical order, now with an estimated delivery date of June 16th. I spoke with someone slightly higher up than a salesperson and they told me they can't comment on whats in stock, it depends on the MB manufacturer, etc

Are they completely full of shit? Am I going to end up cancelling the order when it gets delayed again? Is this common of Dell for parts that they don't manufacture?

6/7/2011 4:58:13 PM

I've always sourced power supplies and other dell parts that have weird sizes or weird screw placements (so you have to buy theirs) from eBay.

6/7/2011 5:16:56 PM

^I ended up doing the same thing about a year and a half ago.

6/7/2011 11:04:15 PM

I had a similar issue with a laptop about 6 years ago. I was having mother board issues and had to send it in twice. One of those times, I was delayed 2 weeks. The third time the laptop crapped the motherboard, I demanded it be considered a lemon. About a year (I think 13 months) had passed from original purchase date, but considering I was having issues every 4 months, Dell honored my request. I got a newer refurbished model. It lasted about 2 years, but then the mother board started crapping out on it too. Fortunately, I sold it on craigslist for cheap before it totally destroyed itself.

Won't buy another Dell. Maybe they've changed/improved since, however, ASUS has won my business.

6/8/2011 3:11:25 AM

after multiple calls to Dell this week acting very displeased with their service, I looked today and saw that they had shipped it overnight yesterday and that it was scheduled to arrive today before 3pm

then I tracked the package on FedEx's site and got a delivery exception (nobody home/business closed)...because those fuckers shipped it to the wrong address

luckily it was to an address i have access to so i should be able to pickup from the FedEx facility after 4pm today but god damn they are inefficient

6/10/2011 3:14:08 PM

i've always had good luck/support/machines from dell...

6/10/2011 3:57:10 PM

about the XPS 700:

Quote :

"Well-heeled gamers who want the option to expand their system will find room to grow in this stylish, powerful PC"

sounds like you should pick up a different board. I always like to get a price from Fry's or Microcenter (found them in Atlanta) and have the local Best Buy match prices.

[Edited on June 12, 2011 at 8:55 AM. Reason : ]

6/12/2011 8:55:37 AM

supposedly this particular motherboard is hard to find...i asked my hardware supplier in Florida who usually has all types of MBs and power supplies and he didn't have it...but I wanted the same MB if possible in order to simplify reconfiguring the RAID, etc

6/12/2011 2:55:56 PM