How many on here have had to RMA a Seagate external hard drive before? I have a thunderbolt hard drive that gave out last week and I did the RMA purchase. I just requested the hard drive to be replaced (nothing was wrong with the Thunderbolt part), but Seagate sent the whole product.

Seagate sent the following instructions with it:

Quote :

" For Seagate or Maxtor External Hard Disk Drives: Please DO send back to Seagate: - External Drive - Power Adapter Please DO NOT send back to Seagate: - Interface Cables - Product Literature and Manuals - Software - Drive Stand"

Do I need to send back the Thunderbolt adapter in this return? Because if you read their product information it has the following:

Quote :

"Includes Thunderbolt™ cable, adapter, and drive Compatible with Time Machine® software Compatible with Thunderbolt™ devices No external power supply required"

tl/dr - should I send the adapter back too with my RMA because the words conflict on calling it a power adapter?

8/15/2013 10:07:55 AM

send it back

8/15/2013 10:24:22 AM

^

8/15/2013 10:42:32 AM

I just hate their wording, they got me all excited I got another Thunderbolt adapter as they're like 100 bucks on their own. Guess I can still keep the cable though...so at least a few dollars saved there.

8/15/2013 9:47:58 PM

fuck that, I wouldn't send back the thunderbolt adapter. The drives all have a USM (Universal Storage Module) connector, which they should have absolutely no need for in repairing and sending you a replacement.

The Thunderbolt connector IS the interface cable. you should keep it.

[Edited on August 17, 2013 at 6:19 PM. Reason : .]

8/17/2013 6:18:49 PM