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 Message Boards » » CAJUN CRAB HOUSE!!!!! NASTY DRINK SCANDAL OF 2019 Page [1] 2, Next  
Str8BacardiL
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https://www.facebook.com/Vanderpump/posts/10105982022076719?comment_id=10105982059237249¬if_id=1549579038938405¬if_t=feedback_reaction_generic

2/7/2019 5:53:42 PM

A Tanzarian
drip drip boom
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Synopsis? I'm not gonna click that link.

2/7/2019 6:10:33 PM

TreeTwista10
Laugh, Think, Cry
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DavidBaby's Molded Solos

2/7/2019 6:13:42 PM

aaronburro
Sup, B
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DavidBaby went to get some food w/ her mom.
Her mom found mold in her drink cup.
They called the manager over, and the manager said fuck off and called the cops

2/7/2019 8:15:16 PM

ShawnaC123
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God there's so many TWWers up in that fb thread

2/7/2019 8:34:17 PM

moron
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Anyone have pictures of the mold cup?

Can’t imagine them calling the cops for this. Absurd. Has to be racially motivated fear.

2/7/2019 8:50:53 PM

moron
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Quote :
"I just talked to the shift manager who could not come to work today due to an emergency. She also apologized for this. It was her fault not to listen carefully to the server and thought somebody just wanted to walk out without paying and agreed to let her call the cops. She said several groups have walked out without paying in the last 3 weeks for a number of reasons so she made a bad decision on the spot. For anybody who doubt what I have said, please come to the restaurant and I will show you all the evidence, including the money and items that we had to remove from our POS because of this. This is not an excuse even for a split second decision though but I just wanted to provide a context as it is beyond anybody's reasoning."


Crab owner just posted this

2/7/2019 8:58:03 PM

thegoodlife3
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cops should never be called on somebody walking out or threatening to walk out on a tab

2/7/2019 9:25:29 PM

quiksilver
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So... was this was clearly handled inappropriatly by management, yes. But was it handled appropriately by customer? Not making assumptions. Just wondering if an “im getting this shit paid for because there was a weird looking flake in a cup... ohhh uhh uhh!!!!” came across... or if it was appropriately handled like “excuse me can i speak to with a manager... this is not acceptable and id like to discuss” without causing a scene. Not saying that the restaurant was right but if the former is the story I can see weaker rationale battling in both directions. Either way, Would have been better for reataurant to suck it up and take the hit but doeant make the complaint valid. And crab managers response was shit. Might as well have said nothing than sorry not sorry.

2/7/2019 9:42:16 PM

Money_Jones
Ohhh Farts
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^yeah...there isn’t much context given for their part. Calling the cops on a customer in this situation is absolutely wrong and ridiculous, but refusing to pay for an entire meal because there’s something in your drink cup isnt exactly something I would call reasonable. Of course this is all just speculative given the limited details. If it was some truly nasty shit in the cup, could be warranted, either way sounds like a piss poor manager

[Edited on February 7, 2019 at 10:16 PM. Reason : $$$]

2/7/2019 10:09:40 PM

aaronburro
Sup, B
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Owner is srsly fucking this up right now, blaming all of his other employees. They are posting fucking pictures of invoices for cups, like anybody gives a damn. It's a shit show. CassTheSass has said she's gonna tell her next-door-neighbor, a WRAL investigative reporter, what is going on.

^ Apparently there was no manager on duty at the time. It sounds like DavidBaby asked to speak to somebody, and they kind of blew her off. They've said that they have had trouble with people walking out without paying (WHY THE FUCK WOULD YOU SAY THIS) and so their employees were reacting to it from that perspective. I could see it reasonably escalating from "hey, there's mold in my cup" to "fuck this, I'm not paying for shit" if an inexperienced server/hostess fucks it up bad enough.

[Edited on February 7, 2019 at 10:38 PM. Reason : ]

2/7/2019 10:35:36 PM

moron
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Burro dropping the mic:

Quote :
"Cajun Crab House, you are coming across very poorly right now. I get the feeling you are trying your best and fully recognize how bad this situation is, but you are also kind of like me: not the best at handling situations with people. So, allow me to offer a bit of unsolicited advice.
You are really, really close to having this blow up in your face. I'm talking a single wrong word close. The internet is full of people with too much time on their hands, and if you screw this up, they will not hesitate to find out what your other businesses are and destroy them. You've got an African American customer who had the cops on her for complaining about mold in her food. Like, you have seen what happened to other businesses who called the cops on black customers, right? They could damned well hold the Democratic National Convention inside a Starbucks, and not even that place was safe from that, buddy.
Your response so far has been well-intentioned, but I would rate it at about 4/10. You need at least an 8/10 to avoid a social media (and possibly TV media) storm. (10/10 would probably involve picking Erica up in a limo, driving her to Carowinds, giving her a day pass, and getting her the largest stuffed animals from all of the stalls available) You don't want a social media storm. Not when your business called the cops on an African American customer who was served mold by your company.
Kalyn has hit on this, but you are the business owner. Nobody cares if you other places haven't had problems. Erica cares that she had the cops called on her because your business served her mold. Nobody cares that you've never met your staff. Honestly, that sounds awful, and it doesn't gain you any sympathy. Nobody really cares about your own personal reaction to this. What people care about is that a customer had the cops called on them because your business served that customer mold.
Seriously, stop deflecting blame onto your employees. Stop talking about other businesses. This is the only business that matters right now. You aren't meaning to do this, but by bringing up your other businesses (and by extension, yourself), you appear to be trying to defend this one. That's not what you want to do right now. And for God's sake, don't say anything to the effect of "maybe I should get out of this business." What, so they can sell somebody else some mold and then call the cops on them? You've got to step up and fix the problem, not pass it to someone else. Otherwise, why should I or anyone else think that your other restaurants are run any better? You have to prove that you know how to run a business with actions, not words.
So, here, in order, is what you need to do.
1) You almost got this right above, but you need to say the following: "Erica, I am so sorry that you had this experience. It is completely unacceptable, and is absolutely not how I will treat my customers. I will personally meet you tomorrow, at your convenience, and offer you a full refund, plus $200, out of my own pocket. I will speak to all employees involved and ensure that this never happens again. I also have contacted RPD and had tresspassing complaint against you and your mother removed. Again, please accept my sincerest apologies." No excuses, no reactions, no other businesses.
2) Shut up. Seriously, don't say another word to anyone except Erica.
3) Shut your restaurant down for at least a week. Personally visit it, and make sure that every last inch of it is cleaned from top to bottom. Throw away all of your food and supplies and purchase new ones. Replace the drink and ice machines and all drink lines.
4) After you have cleaned the place, personally call the NC Health Department. Tell them what happened, and request a new inspection immediately. If you don't get at least a 97 rating (excluding ServSafe), keep cleaning and training until you get that 97. This is the ONLY way that people will believe you know how to run a restaurant.
5) After you have done all of this, THEN you can consider selling this particular property."

2/7/2019 11:16:11 PM

thegoodlife3
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meh

too long

[Edited on February 7, 2019 at 11:42 PM. Reason : better than throwing a penalty flag, tho]

2/7/2019 11:35:39 PM

A Tanzarian
drip drip boom
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Quote :
"The internet is full of people with too much time on their hands"


Holy projection, Batman!

2/8/2019 12:33:41 AM

thegoodlife3
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subtext: and those people can’t possibly be in the right

2/8/2019 12:38:29 AM

justinh524
RIP BigMan157 :(
18922 Posts
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Quote :
"cops should never be called on somebody walking out or threatening to walk out on a tab"


Oh

2/8/2019 12:40:53 AM

thegoodlife3
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care to offer an actual counterpoint?

2/8/2019 12:54:33 AM

TreeTwista10
Laugh, Think, Cry
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What would you do if you owned a restaurant and someone dipped out on a $500 tab?

[Edited on February 8, 2019 at 1:10 AM. Reason : just because they were being shitty people, not because they were served mold]

btw, anyone ever eaten here? http://www.crazycrabnc.com/

There is one coming to Charlotte, wondering if it's worth trying out

also lol at the king of vague one word replies asking someone to elaborate

[Edited on February 8, 2019 at 1:17 AM. Reason : .]

2/8/2019 1:10:18 AM

Str8BacardiL
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There are photos of the cup. It is definitely some foreign matter in there seeing as how sprite is clear.

2/8/2019 8:40:05 AM

Money_Jones
Ohhh Farts
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Let’s see them pics

2/8/2019 8:47:11 AM

Str8BacardiL
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The owner is up in the thread now

2/8/2019 9:08:08 AM

Dynasty2004
Bawls
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seems a little dumb

2/8/2019 10:19:06 AM

Dynasty2004
Bawls
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Quote :
"
Quote :
"Cajun Crab House, you are coming across very poorly right now. I get the feeling you are trying your best and fully recognize how bad this situation is, but you are also kind of like me: not the best at handling situations with people. So, allow me to offer a bit of unsolicited advice.
You are really, really close to having this blow up in your face. I'm talking a single wrong word close. The internet is full of people with too much time on their hands, and if you screw this up, they will not hesitate to find out what your other businesses are and destroy them. You've got an African American customer who had the cops on her for complaining about mold in her food. Like, you have seen what happened to other businesses who called the cops on black customers, right? They could damned well hold the Democratic National Convention inside a Starbucks, and not even that place was safe from that, buddy.
Your response so far has been well-intentioned, but I would rate it at about 4/10. You need at least an 8/10 to avoid a social media (and possibly TV media) storm. (10/10 would probably involve picking Erica up in a limo, driving her to Carowinds, giving her a day pass, and getting her the largest stuffed animals from all of the stalls available) You don't want a social media storm. Not when your business called the cops on an African American customer who was served mold by your company.
Kalyn has hit on this, but you are the business owner. Nobody cares if you other places haven't had problems. Erica cares that she had the cops called on her because your business served her mold. Nobody cares that you've never met your staff. Honestly, that sounds awful, and it doesn't gain you any sympathy. Nobody really cares about your own personal reaction to this. What people care about is that a customer had the cops called on them because your business served that customer mold.
Seriously, stop deflecting blame onto your employees. Stop talking about other businesses. This is the only business that matters right now. You aren't meaning to do this, but by bringing up your other businesses (and by extension, yourself), you appear to be trying to defend this one. That's not what you want to do right now. And for God's sake, don't say anything to the effect of "maybe I should get out of this business." What, so they can sell somebody else some mold and then call the cops on them? You've got to step up and fix the problem, not pass it to someone else. Otherwise, why should I or anyone else think that your other restaurants are run any better? You have to prove that you know how to run a business with actions, not words.
So, here, in order, is what you need to do.
1) You almost got this right above, but you need to say the following: "Erica, I am so sorry that you had this experience. It is completely unacceptable, and is absolutely not how I will treat my customers. I will personally meet you tomorrow, at your convenience, and offer you a full refund, plus $200, out of my own pocket. I will speak to all employees involved and ensure that this never happens again. I also have contacted RPD and had tresspassing complaint against you and your mother removed. Again, please accept my sincerest apologies." No excuses, no reactions, no other businesses.
2) Shut up. Seriously, don't say another word to anyone except Erica.
3) Shut your restaurant down for at least a week. Personally visit it, and make sure that every last inch of it is cleaned from top to bottom. Throw away all of your food and supplies and purchase new ones. Replace the drink and ice machines and all drink lines.
4) After you have cleaned the place, personally call the NC Health Department. Tell them what happened, and request a new inspection immediately. If you don't get at least a 97 rating (excluding ServSafe), keep cleaning and training until you get that 97. This is the ONLY way that people will believe you know how to run a restaurant.
5) After you have done all of this, THEN you can consider selling this particular property.""



I hope this person isnt from here because this is the dumbest shit ever.

2/8/2019 10:25:14 AM

Bullet
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Wow.

Burro going to burro.

2/8/2019 10:50:19 AM

JP
All American
16735 Posts
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IDK why the owner is hung up on the cups. It's clearly from the drink nozzles.

2/8/2019 11:20:16 AM

DivaBaby19
Davidbaby19
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David Baby here...

We were cool, calm, and collected. Asked to speak with a manager because the "acting manager" waitress was being very rude about the situation. My mother did not threaten to walk out on a tab. We sat there with no intention on leaving until we got an apology from them. The tab was $41 total. She offered to pay for my meal, but didn't eat hers because she was grossed out. They called the cops instead of chatting about it.

No one got loud until the kitchen manager walked out and told me that my face is on camera and he'd get me no matter what.

2/8/2019 11:55:26 AM

dtownral
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^^ either that or ice, drink machines are nasty

2/8/2019 11:57:27 AM

aaronburro
Sup, B
51950 Posts
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Owner just dropped the "I can't be racist, I have black employees" line.

2/8/2019 12:03:28 PM

aaronburro
Sup, B
51950 Posts
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Owner's most recent response
Quote :
"Thank you for your decision to meet me in person. I will bring the manager who was on his way to our restaurant when the other manager informed us at the last minute that she could not come. He is an African american who has worked with our restaurants for several years. He knows and can tell you how I run my businesses and treat employees as well as customers. I am certainly not racist as some people say here. By the way, an health inspector just walked through our restaurant with me a few weeks ago and gave us the permit with the new name and he told me would come at any time to give us a new sanitation score because the current one (93.5) was for the old restaurant with a different menu. Our kitchen is very clean and we store the new cups on shelves. I cannot figure out why there is mold in your monther's cup yet but we all use those cups and drink from the same machine and wash the heads every night. Let's set up a time to meet!"



BRUUUUUUUUUUUUUUUH

2/8/2019 12:26:15 PM

quiksilver
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Diva. Glad you clarified the details. No sarcasm. There was a little grey area where one could feel the slightest bit of shadow of a doubt about how this was handled. From his own responses and your explanation this guy clearly has no place running a customer facing business and it's no wonder his staff has no problem mirroring his behavior and attitude.

2/8/2019 2:18:45 PM

BJCaudill21
Not an alcoholic
7820 Posts
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I'm also not racist, but is English the second language of the owner?

2/8/2019 2:21:16 PM

aaronburro
Sup, B
51950 Posts
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Not sure, but they are actively making it worse.

2/8/2019 3:20:52 PM

PaulISdead
All American
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I'm not racist, but was the place pretty busy?

2/8/2019 3:24:21 PM

quiksilver
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390 Posts
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I'm not racist but it sounds like the manager should stop talking publicly about a situation he has already agreed to address privately.

2/8/2019 3:28:53 PM

sawahash
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I'm not racist. I know black people.

2/8/2019 4:48:23 PM

TreeTwista10
Laugh, Think, Cry
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#JoynerLucas

2/8/2019 4:49:25 PM

sawahash
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It's got to feel humiliating to be doing your thing, find mold in your drink, then have the cops called on you. Good for you for staying cool and calm.

2/8/2019 5:00:49 PM

synapse
play so hard
56983 Posts
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Well I don't think she claimed to remain calm throughout the entire ordeal. I think shit got amped when the kitchen manager came out.

2/8/2019 5:22:01 PM

sawahash
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I thought it seemed like the kitchen manager was the one that got fucked up.

2/8/2019 5:24:37 PM

synapse
play so hard
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She said she was calm until the kitchen manager came out talking about having their faces on video etc.

2/8/2019 9:01:50 PM

BigMan157
Suspended
102998 Posts
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Quote :
"drink machines are nasty"

2/8/2019 10:28:55 PM

moron
All American
31449 Posts
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This restaurant has always been dirty though, when it was sawasdee. Not much has changed it seems like...

2/8/2019 11:52:20 PM

A Tanzarian
drip drip boom
9474 Posts
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Quote :
"come at any time to give us a new sanitation score because the current one (93.5) was for the old restaurant with a different menu. "


With a new menu comes new cleanliness.

2/9/2019 12:12:51 AM

afripino
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Anyone else catch that long post her mom put out? Looks like it was deleted. Glad it was...definitely didn't help anyone.

2/9/2019 12:13:03 AM

A Tanzarian
drip drip boom
9474 Posts
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do tell!

2/9/2019 12:16:00 AM

Str8BacardiL
************
41398 Posts
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I want some Cajun crab....hold the mold!

2/9/2019 1:34:44 PM

justinh524
RIP BigMan157 :(
18922 Posts
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Extra mold for me please

2/9/2019 1:54:38 PM

quiksilver
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I bring my own moldy qtip to dip in just in case. I also request the gluten on the side when somone asks for gluten free. There are starcing kids in africa that would kill for that gluten!

2/9/2019 2:12:02 PM

quiksilver
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I bring my own moldy qtip to dip in just in case. I also request the gluten on the side when somone asks for gluten free. There are starcing kids in africa that would kill for that gluten!

2/9/2019 2:12:02 PM

quiksilver
Veteran
390 Posts
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I bring my own moldy qtip to dip in just in case. I also request the gluten on the side when somone asks for gluten free. There are starving kids in africa that would kill for that gluten!

[Edited on February 9, 2019 at 2:12 PM. Reason : .]

[Edited on February 9, 2019 at 2:15 PM. Reason : Sorry trying to edit post and it keeps repostin]

2/9/2019 2:12:02 PM

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