I set up an appointment two weeks ago for them to come install TV and internet. They are scheduled to set it up tomorrow morning...


...they just called me and said I'm too far from the nearest junction box.

FML

8/10/2009 3:48:28 PM

it didn't happen to be 3,000 ft too far did it?

[Edited on August 10, 2009 at 3:50 PM. Reason : .]

8/10/2009 3:49:19 PM

Aww That sucks dude, cuz AT&T is great.

/rubbing it in

8/10/2009 3:49:24 PM

did it say on the web widget that you were eligible?

8/10/2009 3:50:08 PM

is it any cheaper than TWC?

8/10/2009 3:50:51 PM

haha that 3000 ft thing is bologna though



sucks


^yes, and better service (signal/picture quality and customer service is great)

[Edited on August 10, 2009 at 3:52 PM. Reason : s]

8/10/2009 3:51:55 PM

^^^hell yeah it did. I set up an appointment a while back via the internet, even chatted with the "tech support" to make sure i signed up for what I wanted.

Today the technician came by to make sure things are good for installing tomorrow. Then I got a phone call here at work saying the nearest junction box is about 6,000 ft away. This is crap, two of my friends (living in opposite directions nearby) both have it!!!!

Can I get TWC without a contract? B/c as soon as AT&T is available (they "assure me" it'll happen soon) I will drop them like a bad habit.

[Edited on August 10, 2009 at 3:53 PM. Reason : hell yeah i would be paying less.]

8/10/2009 3:52:17 PM

I had even just talked earlier today with U-Verse b/c I had to change something with my order. And they practically shoved down my throat a free channel upgrade to U300 for a month and two months free HBO.

Not to mention $300 cash rebate

8/10/2009 3:54:26 PM

as far as I know, TWC doesn't have any contract. You can cancel anytime.

8/10/2009 3:54:39 PM

holy fuck TWC's website is shit for trying to put together a package I want.

8/10/2009 3:55:13 PM

holy fuck TWC's website is shit for trying to put together a package I want.

8/10/2009 3:57:11 PM

see if you can talk them into doing it anyway.

they can apply a lower-speed provisioning profile to your account that works a whole lot better over longer distances. i'm a little over 4500 feet from the VRAD and our line tests at 43mbps, if that tells you anything.

8/10/2009 3:58:09 PM

don't pay more than you have to. I remember paying $85/month for digital package + RR. Don't know about the price nowaday though.

8/10/2009 3:59:07 PM

I was on the phone with them for like half an hour, and talked to a technician supervisor. They say I'm like 6,000 ft from the nearest box and the signal is too weak.

As far as internet shit, all we were going for was the Pro package, which is only DL speed of 3.0Mbps

8/10/2009 3:59:25 PM

AT&T hates puppies

8/10/2009 4:00:41 PM

I gave up a faster internet speed, lots of standard channels, and DVR capability in the bedrooms and my bill's $18 less than U-Verse.

Sigh...but no $300 cash rebate either

8/10/2009 4:53:58 PM

BUT


that's just a six month special. they'll jack up the price after that! (but hopefully U-Verse can save me by then, lol).

8/10/2009 4:57:33 PM

This thread sucks. The OP got screwed and he isn't a satisfied customer. What's the point anymore

le sigh.

8/10/2009 5:11:19 PM

it wasn't a 6 month special. I paid that price for 2 years. I could have gone even longer, but I graduated and moved away.

8/10/2009 5:43:29 PM

i didn't see ovation and the digital pbs channels so I walked away from AT&T

8/10/2009 5:46:55 PM

i want bbc america hd plz

8/10/2009 5:49:19 PM

damn man... that really sucks! Especially since you live so close to where I am and I have it!

Quote :

"i didn't see ovation and the digital pbs channels so I walked away from AT&T"

can't tell if thats sarcasm or you're being serious lol.

[Edited on August 10, 2009 at 5:53 PM. Reason : .]

8/10/2009 5:52:28 PM

do they have it in greensboro?

i tried to check on the website but it keeps giving me an error message

8/10/2009 7:00:32 PM

dont think so

8/10/2009 7:05:24 PM

SAD! i just checked their website and it looks amazing.

i hate TWC. i hate them i hate them i HATE them

8/10/2009 7:06:28 PM

?topic=549322

8/10/2009 7:24:01 PM

^^join the club, sister.

8/10/2009 7:29:45 PM

^^ thanks but that thread is too long

^ well it DOES look like it might be available in some parts of gboro and winston. i mean it found my address and stuff. but i guess i could run into the same problem as tke-teg?? i was just wondering if anyone knew for sure (esp ppl in the area)

8/10/2009 7:40:57 PM

yep. I am two fucking blocks away from my previous address, and I can't get the same shit. Needless to say, I am NOT hanging around with them

8/10/2009 7:45:25 PM

it looks like U-verse is not that much cheaper than TWC. The cheapest cable package, the U200 is 64/month + 40/month for internet.

8/10/2009 7:45:53 PM

i'd be willing to pay more if it meant i didn't have to deal with TWC's shitty customer service

8/10/2009 7:47:12 PM

so, it's still cheaper... for a better product with better service, TS, and CS.... your point?

8/10/2009 7:47:34 PM

^I paid $85 for the same package with TWC, probably with shittier service. Just saying.

8/10/2009 8:12:09 PM

regular price of road runner internet is $49.95 right now. standard cable (no digital, only 70 channels) is $39.95 at best. so i'm not sure when you were getting $85 for digital cable/internet through TWC but it wasn't anytime in the last few years unless it was an introductory rate that lasted 6 months at best.

8/10/2009 8:13:21 PM

8/10/2009 8:13:49 PM

^^this was last summer before I cancel my service.

8/10/2009 8:14:33 PM

^^^thats what they told me and i was like "has it always been that high etc" and they said if i signed a year contract it was 34.95. i pay 34.95 for the 49.95 internet

[Edited on August 10, 2009 at 8:15 PM. Reason : .]

8/10/2009 8:15:07 PM

oh yeah, sign some contracts and agree to 12-24 months and they'll give it to you cheaper. then if you back out of your service you get hit with these horrible cancellation fees.

8/10/2009 8:15:49 PM

well unlike most of the ppl here i think twc is fine. but i dont have any tv services from them so maybe i'm biased

8/10/2009 8:19:57 PM

i hate them (twc).

does uverse have contracts?

8/10/2009 8:21:21 PM

^^if we just had internet we'd have been satisfied customers. but the cable box rebooted every other day, our HD channels would freeze so much it made some stuff almost impossible to watch, and the whole "2 channel DVR max" really sucked.

we're so happy with AT&T now

^no contracts for us, we signed up in February.

[Edited on August 10, 2009 at 8:22 PM. Reason : /]

8/10/2009 8:22:18 PM

I just looked at TWC's website and the HD service is A LOT better than when I moved. Even though it sucks no U-Verse, I at least get MLB Network HD now at the very least... no SNY though

8/10/2009 8:23:08 PM

Yeah I had to sweet talk retentions to give my grandparents(10+ year customers) a better basic cable rate ($60 vs $43) today. I can't believe they charge that much and pretty much raise rates on the reg'

Their bundle seems ok though I guess.

8/10/2009 8:24:28 PM

yea i've had trouble with TWC NON Hd channels freezing too. but especially HD ones. and everytime i call they're like "come get a new box" so i go get a freaking new box and nothing happens. so then they send someone to check - nothing is fixed. its like i pay for something that has problems that NEVER get fixed. so i finally talked them into a lower rate because it was ridiculous.

for me the uverse looks cheaper than what i paid for twc.

8/10/2009 8:28:06 PM

yeah we got 2 or 3 new boxes with TWC and nothing ever got fixed.

our AT&T is actually cheaper each month by about $20. of course, saving money is great - but we have more HD channels, 4 channels that can DVR at once (instead of only 2 on TWC), all the movie channels (instead of just HBO), and a whole slew of other things that are just plain better than TWC.

8/10/2009 8:32:16 PM

FUCK TWC. Sure I have digital cable, internet, HBO, and the sports package for similar money. But instead of having a DVR that can record 4 shows I have a DVR that can record one. And instead of having boxes in the bedrooms that can access the DVR I have regular boxes (guess I'll have to record shit on the VCR again). Instead of having HD for every HBO channel I have it on one channel.

I get shitty customer service instead of awesome customer service.

I get a slow ass internet connection (which we will upgrade if we can't stand it)

I get shitty digital cable software

I get shitty HD reception that freezes and pixelates whenever I try to DVR something in HD

8/10/2009 11:24:00 PM

eh- it's better than nothing... just keep calling att and getting on their ass


did you try that thing that evan suggested


ps- how are you on here right now??

[Edited on August 10, 2009 at 11:27 PM. Reason : d]

8/10/2009 11:25:57 PM

dude, I already tried "what evan suggested". I talked to them twice and practically begged, what else can I do?!

I INSISTED that they call me as soon as they've upgraded the infastructure and can serve my house.

As far as internet now...I'm stealing from a neighbor. And it's (for some strange reason) working way better than usual, lol.

8/10/2009 11:39:46 PM

Quote :

"As far as internet now...I'm stealing from a neighbor. And it's (for some strange reason) working way better than usual, lol."

probably because they just got uverse jk jk

8/10/2009 11:53:47 PM

set em up

8/11/2009 12:55:54 AM